Software Active Directory

Shiva Mahamuni Cell: 646-***-****

**-** **********, ******, *** York 11368

************@*****.***

Objective:

Desktop Support Specialist with 8+ years of experience providing direct

support in client-facing role for corporate offices of Citibank,Morgan

Stanley and Heating Oil Partners. Comfortable operating in a wide range of

platforms and environments. Effective communicator; able to explain complex

processes in easy-to-understand terms for end users. Possess strong

interpersonal skills and telephone etiquette.

Hardware-Software:

Compaq Proliant Servers, Dell Servers. Desktops Compaq EVO/DESKPRO, Dell

Optiplex: GX 620, Optiplex755, 760.Dell E6400, Dell E6500, Dell E6510 and

Dell 6410. HP Xw6200, 6400, HP DC 7100, 7600.Windows Server 2K/03, Windows

2K/XP Pro, Novell 4.92, Outlook XP/03, MS-DOS, Windows 2K/XP, Microsoft

Office 03/07, Symantec Ghost, Power Quest, Blackberry 7270,7250,

8800,8700,8300 Symantec Norton Anti Virus.

Experience:

Wolters' Kluwer, Health NY Desktop Support

10/2009 present

Perform day to day Desk side support for in house users and also remote

users through tickets assigned by Remedy Ver 7.5.00 . Respond to user

service requests and expediently resolve trouble tickets to maximize

System uptime.

Troubleshoot & resolve issues related to Windows 7& Vista WinXP Operating

system, Network connectivity issues (passwords & logins) in an Active

Directory Environment2000, & proprietary software for in house and remote

users. Video Conferencing setup.

Helped remote users through logmein remote tool. Deployed workstation

images using Microsoft Deployment tool kit for Win7 and installed software

through Marimba Tuner. Supported users on Mac Computers.

Configured Wireless, Blackberry's, Air Cards from different vendors like

Verizon, AT&T and T-Mobile Did Enterprise activation hand held wipes and

also installed software for Air cards.

Assisted users with RSA VPN tokens and installed the software for them to

access the VPN.

Setup AV equipment Panasonic F300XGA.Supported MS Office 2007, 2003.

Keep track of inventory of laptops, PCs, printers, and mobile devices.

Windows AD Administration in Windows 2003 Server Environment Adding users,

password resets, and unlocking accounts using Active Directory and adding

computers to the domain.

Citibank, NY Desktop Engineer (Consultant)

11/2008 - 08/2009

Deployment and Rollout of XP Workstations with Customizes software within

Citibank Environment

For 2000+ users.

Provide remote and on-site support of Citibank corporate offices in Windows

XP, Windows Windows Server 2003 Active Directory environment. AT&T Global

configuration of VPN and setup. Imaged workstations with Citibank Ghost

Server and pushed software with Radia distribution server.

Did a UAT (Users Acceptance) on all workstations and did necessary

configurations Create, modify and delete user accounts, change or assign

permissions, reset user passwords, troubleshoot domain connectivity issues.

Trouble shoot and repair Desktops and Laptops using ticketing software

Remedy 6.34.

Perform basic Server administration support for Blackberries devices,

activation and maintenance of mobile devices (cell phones, wireless and air

cards).Created accounts from Bes Manager, activated passwords and set

policies Installing, configuring and troubleshooting MS Outlook in an

Exchange Server environment.

Setup new and replace existing machines including installation and

configuration of standard PC.Upgrade/update software on workstations and

laptops including reinstallation of corrupted or non functioning software.

Helped Remote users by using remote tool VNC.

Installed Pointsec 6.2 security software for encryption purposes.

Set up/configure local and network printers and troubleshoot issues.

Troubleshoot and repair workstations and laptops using ticketing software

Remedy 6.34.

Keep track of inventory of laptops, PCs, printers, and mobile devices.

Siemens Business Service/Morgan Stanley, Desktop Support (Consultant)

05/2007 - 07/2008

Performed Desktop Application installation and configuration and also

worked with software and hardware issues.Supported different Business units

such as Fixed Income, Retail, FID, Prime Brokerage, IBD, GCM and Equity for

over 2000 users.

Installation, configuration and support of enterprise applications such as

Microsoft Office 2003, Adobe Professional, OpenAFS, Win Aurora, Hummingbird

Exceed, etc, in addition to various in-house Morgan Stanley proprietary

applications.

Prepared workstations for deployment, assembled hardware, performed

diagnostic checks, installed software and ensured all programs and hardware

worked correctly before delivery to end user. Built and deployed

workstation images using win build client 2.0 and Ghost on PXE boot.

Configured and troubleshoot MS Outlook 2003 issues that include, but not

limited to delegates, calendar, cached mode, PST files, receiving/sending

email, archive folders etc.

Activated blackberry data services using BES (Blackberry Enterprise

Server).

Resolved various connectivity issues pertaining to TCP/IP, and HP jet

Direct and Wireless cards.

Resolved ticket issues by using Falcon and Remedy 6.34 Ver ticketing

software.

Remotely resolved software and configuration issues using Remote assistance

and Remote Desktop. Installed and configure dual Video cards and drivers on

PC.Assisted floor customers with MS Office 2003, Blackberry Models7100G,

7130G, & 8700 series.

Windows AD Administration in Windows 2003 Server Environment Adding users,

password resets, and unlocking accounts using Active Directory and adding

computers to the domain.

Canadian Heating Oil, White Plains Help Desk (Full Time)

01/2003 - 02/2007

100% phone support resolution of desktop computer network connection

issues.

Review, Analyze, and Diagnose Hardware/Software/Communications and

Applications technology based problems in Windows XP operating systems.

Software installation & configuration either physically at user's station

or remotely using VNC Troubleshoot & resolve issues related to Lotus Notes,

Novell Network connectivity (passwords & logins) in Active Directory

Environment2000, & proprietary software remotely using VNC or SMS

connections and followed up on any unresolved issues .

Responsible for software support with Novell client in an Active Directory

Environment. Worked with Lotus notes client on email issues setting up

profiles and troubleshooting. Windows AD Administration:

Adding users, password resets, and unlocking accounts using Active

Directory and adding computers to the domain. Blackberry resets and hand

held wipes. Call center duties: Answering phones, Opening problem tickets,

resolving issues, and using Citrix client 9.1 to help with troubleshooting

PC's and laptops and Desktop Shadowing for remote users.

Helped users in a Citrix Met frame and Novell Netware 6.0 environment.

Technical achievements included multiple task asks such as setting up

workstations and Laptops for new employees, configuring systems, and

ensuring network connectivity, and Ghosting computers from both the Network

and the CD.

Worked with Lotus Notes client 7.0 setting up user Accounts on the Domino

Server.Resolved issues using TVer.7.0 Helpdesk software.

Education:

1985 - 1989 Bangalore University, India.

Bachelor's B.A., Accounting

Certifications: MCP A+ Certified, Dell Certified Systems Expert (DCSE)

Contact this candidate