Quality Control Manager
Resume:
Michael J. Holte
Elgin, IL. **123
February 24, 2011
Dear Hiring Personnel,
I am responding to your advertisement regarding the Director of Operations
position available. Please find enclosed my resume showing my education,
experience, and background.
I have over 10 years experience in the Management field, and I am well
versed in numerous areas of business such as sales, marketing, Human
Resources, staffing and development.
I have considerable experience dealing with high volume of employees as
well as overseeing multiple locations and a thorough knowledge of the
process and procedures of the corporate environment.
Throughout my extensive management career I have increased both volume and
revenue from building strong relationships both internally and externally
of the organization.
I am very goal oriented and enjoy collaborating with others on projects.
Also can multi task and complete projects individually within deadlines.
May I arrange an interview to further discuss my qualifications? I am
available for an interview at a mutually convenient time.
Thank you for your time and consideration.
Sincerely,
Michael J. Holte
Michael James Holte
960 Baltusrol Dr.
Elgin, IL. 60123
Home Phone 847-***-****
O B J E C T I V E
To obtain a professional position that offers various growth
opportunities with a stable and advancing organization.
Q U A L I F I C A T I O N S
BS in Business Management from University of Phoenix
Associates Degree in Criminal Justice from University of
Phoenix
Solid skills in customer service; ability to work well with
people. Quality management, organizational and detail
skills.
Competent individual known for consistent performance,
cooperation and reliable follow through.
Motivated and interested in accepting new responsibilities
and challenges, and the ability to work well under pressure.
Directly responsible for a 17% overall increase in company
revenue over a period of 4 years.
W O R K H I S T O R Y
Operations Manager Pirtano Construction Co.,
Inc. 2/03-Present
Work directly with Resource Managers, Contract Labor Coordinators, as
well as Regional Vice Presidents for Comcast and Wide Open
West Cable. Duties include but not limited to Customer
service, staffing, warehousing, invoicing, tracking
daily/monthly technician productivity reports, training and
development of new hires, and maintaining a steady and
profitable work load for the company. Currently overseeing 10
Supervisors, 100 technicians, and 2 warehouses in the Chicago
Region.
Advanced Products Manager Pirtano Construction 2/02-2/03
In charge of all advanced products from installation to service
calls, making sure all work done was up to specifications.
Also in charge of training of technicians for all advanced
products. Handled customer complaints as well as performing
quality control inspections, and assisting with installations
and or service calls when needed.
W O R K H I S T O R Y CONTINUED
Operations Manager Triple Crown Comm. Inc.
9/01-1/02
In charge of all day to day operations of the company, making
sure all areas of business such as Quality Control
Inspections, drop buries, and construction work was completed
as assigned by AT&T. Also in charge of making sure all work
completed was invoiced for on a weekly basis.
Installation Supervisor R.S.S. Enterprises Inc.
11/00-9/01
Handled customer complaints on daily basis as well as
supervising as many as 20 technicians. Also assisted on
installations, performed quality control inspections, and
trained any new hire technicians.
Field Supervisor AT&T Broadband
7/99-11/00
Responsibilities included overseeing 10-15 in-house
technicians as well as contractors in all day-to-day
activities. Made sure all work performed was completed in a
timely manner. In charge of daily routing of technicians as
well as performing daily quality control inspections.
Assisted in the training of new hires. Handled village and
customer complaints. Was a member of the safety committee
and worked with Safety Coordinator to ensure workplace met
and maintained all safety standards.
Service Technician AT&T Broadband
3/97-7/99
Repaired any and all problems with customer's service and
equipment including, repairing cable lines as well as
Telephone and Internet services.
Contact this candidate