Customer Service Project Manager

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Summary of Qualifications:

. Supervisory experience in the hiring and training of technical

personnel

. Experienced in customer service; reviewed and resolved customer

issues and needs

. Managed many large projects which were all completed on time and

on budget

. Over 15 years experience in installation, maintenance, and

servicing computer systems and peripherals

Experience:

Computer TroubleSolvers Present

Stoneham, MA

Owner Computer Service Business

. Operations of a depot and onsite service business servicing computers,

printers and software issues

. Setup of wired and wireless networking

. General service of computer issues

CompUSA (Division Closed) 1997-2005

Nashua, NH

REGIONAL RESOURCE PLANNER /OPERATIONS MANAGER

. Managed daily operation of the Regional Field Service Team (RFST)

servicing 7 states and 15 stores.

. Recruited technical personnel and performed reviews for all RFST

personnel.

. Supervised dispatchers and technical supervisors

. Advised sales staff on documentation for customer networking

contracts; resolved customer issues

. Represented company at trade shows

REGIONAL PROJECT MANAGER Danvers, MA

. Delivered technical services for Northeast Region

. Wrote and reviewed contracts and hired contract labor

. Directed company presentations at Trade Shows

. Managed large projects including;

Hardware and software upgrade on 400+ systems for General Cinema.

All cable modem installs for MediaOne, Time Warner, Cox

Communication.

Installation of systems for Laerdal Medical across whole country.

DSL installs for Covad Comm. in NY, Boston, Chicago, San Francisco,

L.A. .

Coordinated relocation of 300+ systems for EMC.

Supervised on-site technicians for DCAA in Northeast.

Installation of 1200+ sys for State of NH Dept of Health.

MicroAge

1994-1997 Burlington, MA

FIELD SERVICE TECHNICIAN

. Maintained computer systems and peripherals for contract customers

ISA 1991-1994 Needham,

MA

FIELD SERVICE TECHNICIAN

. Maintained computer systems and peripherals for Law Enforcement

Agencies

Remanco Systems, Inc 1990-1991

Danvers, MA

CUSTOMER SERVICE TECHNICIAN

. Installed and maintained P.O.S. computers for 60 accounts; provided

technical phone support

Automatic Data Processing 1989-

1990 Waltham, MA

FIELD SERVICE TECHNICIAN.

. Installed and serviced computer systems and peripherals

. Provided technical support to sales personnel

. Evaluated customer needs and made recommendations for upgrading

systems

Education:

A+ Certified 1995

Wentworth Technical School 1988 Waltham, MA

Bunker Hill Community College 1979

Charlestown, MA

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