Project Manager Management
Resume:
MONIQUE CHARLAND
Culver City, CA 90230
Home: 310-***-****
Cell: 310-***-****
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PROFESSIONAL SUMMARY
• Skilled project manager expert at managing projects thru their full life-cycle, interfacing successfully with
business stakeholders and technical teams.
• Delivered 25 enterprise and web software projects to successful completion, using best-practice PM
methodologies.
• Proven business analysis skills, consistently bringing diverse groups to consensus on business requirements.
Applied the RUP and Agile methodologies to requirements gathering across language, time zones and
technical skill levels. Used multi-media to clarify the business needs. Authored over 300 requirements
documents, obtaining signoff on each.
• Participated in CMMI level 3 certification, as well as PMO creation and maintenance, for three organizations.
Conducted user training workshops on pilot programs.
• Proven meeting leader, conducting meetings in an engaging, targeted and energetic style, encouraging open
discussions and allowing diverse opinions to be voiced without escalating into conflict.
• Delivered projects in the Health Care, Entertainment, Financial, Insurance, Banking, Manufacturing,
Education, Legal, Human Resources, Marketing, Energy and Pharmaceuticals industries.
MANAGEMENT AND ANALYSIS SKILLS
• Project Management • SDLC Methodologies (RUP, Agile/Scrum) • PMO, CMMI
• PMBOK Methodology • Business Systems Analysis • UML
• Business Process Improvement and
• Object Oriented Analysis • Business Process Modeling
Management
• Functional Analysis and Design • Database Design • Data Modeling
• Risk Management • Release Management • Customer Interface Analysis
• Vendor Management • Quality Assurance • User Acceptance Testing
• Implementations • Configuration and Change Management • LiveMeeting Presentations
• Training/Mentoring
TECHNICAL SKILLS
• Project Management • PowerBuilder • SQL
• HTML, XML • Cobol • Oracle
• SYBASE • MS SQLServer • DB2
• MS ACCESS • Enterprise Architect • ERWin
• MS PowerPoint • MS FrontPage • EXCEL
• Rational Rose • MS SharePoint
EXPERIENCE
Project Manager (2010)
Johnson & Johnson (Neutrogena & Ortho Derm Divisions), Los Angeles, CA (Project Manager - contract ) (8 –
11/ 2010)
• Managed multiple Health Care Compliance projects, within the constraints of scope, quality, time, and cost,
to deliver specified requirements, for this leading health care products and pharmaceuticals organization.
This consisted of all phases of the project life cycle and includes analysis, process modeling, issues/risk
management, ROI, business plan development, process design, change management, user training and
implementation planning including launch strategy.
• Managed the successful implementation of assigned projects, within schedule or ahead of schedule.
Entertainment Partners, Burbank, CA (8/2007 – 3/2010)
Business Systems Analyst / Project Manager
• Managed the analysis and software planning phases of projects in response to business initiatives for this leading
provider of production management services to the entertainment industry. Modeled desired systems in the Payroll and
Residuals domains. Obtained consensus from all stakeholders, as well as sign-offs on all requirements.
• Managed software projects with MS Project, using time-tested PMI methods including project tracking, scope
identification, risk and issue management, resource and task allocations. Used Agile/Scrum and RUP methodologies.
• Improved the software development response to business by obtaining consensus among all parties and clarifying
the business processes to be automated, resulting in a more perfect match between business initiatives and
software.
• Recommended processes and methods, including PMO knowledge, in a continuous process improvement effort.
Project Manager / Business Analyst (2002 - 2007)
Disney Internet Group, North Hollywood, CA (Technical Project Manager – contract) (2007)
• Managed multiple complex Web application projects for this major entertainment organization. This included
project planning, scope identification, requirements, risk analysis, tasks breakdown, schedule and issues
management, implementation and deployment planning. The applications used a variety of technologies (Microsoft
.Net, Java, XML) and integrate with TeamSite content management server as well as SharePoint server
applications.
• These efforts resulted in measurable improvement in the management of software projects.
Perot Systems, West Hollywood, CA (Business Analyst / Project Manager) (2006)
• Performed business systems analysis and project management as senior BA for the Cedars-Sinai Health System,
for this premier IT consulting services organization certified at CMMI Level-3. Conducted need and gap analysis,
as well as CMMI peer review audits. Developed implementation project plans to properly manage projects.
• Provided technical expertise in identifying, evaluating and developing systems and processes that are cost effective
and meet user requirements. Provided evaluation, requirements documentation, formulation of systems scope and
objectives based on business needs. Worked with the users on acceptance testing. Functioned as liaison
between technical personnel and the appropriate end-user department.
• Improved the software development response to business by providing clear and concise analysis yielding
specific, detailed and unambiguous requirements.
LA Care, Los Angeles, CA (Applications Program Manager/Analyst - contract) (2005 – 2006)
• Functioned as project manager and senior-level analyst, managing health care applications for this non-
profit health maintenance organization. This included project planning, process improvement, requirements
gathering, as well as analysis of required functionality and uses of the database/data warehouse. It also included
interfacing with the development team and end users for the delivery of applications using Java with Oracle
database and data warehouse.
• Streamlined the requirements-gathering process, providing increased satisfaction to the business
owners.
CCH Inc., a Division of Wolters Kluwer, Torrance, CA (Project Manager) (2005)
• As member of the PMO Team, managed software projects from inception to successful completion for
this leading provider of tax and business law information and software. This included project planning and
scheduling, stakeholder relations, milestone tracking, risk analysis and mitigation.
• Served as PMO process leader of a group tasked with analyzing a CMMI process area (Requirements
Management) with the goal of helping the organization prepare for CMMI certification.
• Proposed and implemented the use of RUP-based templates for all phases of SDLC. Developed
documentation of PMO processes.
Ceridian Corporation, Fountain Valley, CA (Project Manager - contract) (2004)
• Managed the planning and analysis phases of a Web payroll card processing system for this leading human
resources services organization. This included strategic planning, project planning, resource needs, cost and time
estimation, risk analysis, business analysis, systems analysis, requirements gathering, development of RUP artifacts
and UML diagrams.
Southern California Edison, Irwindale, CA (Business Systems Analyst - contract) (2003)
• Performed business analysis as key contributor to a core team guiding the conceptualization and development of a
Web enterprise-wide system for this major utility organization. This included development of requirements,
business cases, configuration management plans, cross-platform integration plans and risk analyses. The project’s
purpose was to provide optimal environments for web/n-tier business solutions delivery using a vertical integration
of Microsoft .Net, IBM WebSphere, and Notes Domino platforms.
Transamerica Insurance, Los Angeles, CA (Technical Analyst - contract) (2002)
• Pioneered the systems documentation effort for this leading insurance institution’s e-Business Department.
Created and developed a complete SDLC methodology plan based on RUP. Performed technical and business
analysis for Web e-business applications developed with Microsoft .Net technology. This included XML analysis.
Using UML, developed process flows, use cases, technical requirements, technical architecture definitions, data
models and object models.
• Contributed to the successful internal software audit rating of the Department by providing an exemplary SDLC
methodology which was then adopted as the Department standard. Conducted staff training.
Citigroup, Marina Del Rey, CA (2000 - 2002)
Functional Analyst / Project Manager
• Managed the implementation of substantial enhancements to a large Web B2B system for this major
financial institution's e-commerce division. Played an active role in the development of a PMO. Developed
functional requirements based on RUP methodology, defining, interpreting and translating business
requirements into software specifications. Developed feasibility and impact analyses for new initiatives. Used
UML business modeling to scope, define and design functional modules. Pioneered the utilization of use cases in
modeling. Conducted JAD sessions. Interfaced with business and technical managers at all levels, seeking and
obtaining agreement among all sponsoring organizations. Conducted system and integration testing as part of
QA.
• Developed and documented PMO processes to help the organization prepare for CMM certification Level 3.
• Improved the customers’ experience by providing a system which correctly reflected the business
sponsors’ initiatives of less than 12 seconds wait time, exceeding customer expectations of wait time and
decreasing call-center dependency on operators.
Prior Related Experience:
1996 – 2000: Consultant work (project management and business systems analysis) for the following organizations:
HealthAllies.com (Glendale, CA)
SEI Information Technology, Inc. (Los Angeles, CA)
Jacobs Engineering (Pasadena, CA)
UCLA (Westwood, CA)
CompuFlex International (Chatsworth, CA)
EDUCATION
University of California at Santa Barbara
BA Music, Summa Cum Laude
TECHNICAL EDUCATION / CERTIFICATION
University of California at Los Angeles
Professional Designation in Applications Programming
PMP certification in progress
ASSOCIATIONS
• Project Management Institute (PMI)
• International Institute of Business Analysis (IIBA)
• UCLA Alumni Association
• National Association of Professional Women
Copyright 2011 Monique Charland. All rights reserved.
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