Customer Service Insurance
Resume:
Catherine Knowles
Wilmington, DE 19805
Objective
I am seeking a position where I can utilize my many years of insurance experience, processing and
customer service skills.
Experience
July 2005 to March 13, 2011 ACE Insurance Company/Foreign Casualty Division
Senior Account Specialist
Issuance of International Advantage Package Policies
June 2004 to July 2005 ACE Insurance Company/ACE Risk Management Division
Wilmington, DE
Underwriting Assistant
Quoting and Issuing of ARM General Liability, Workers
Compensation and Auto Policies
July 2002 to October 2003 Horst Insurance
Chadds Ford, PA
Account Manager - Servicing of new and renewal
commercial lines accounts.
July 2001 to July 2002 Harry David Zutz Insurance, Inc.
Wilmington, DE
Account Manager - Servicing of new and renewal
commercial lines accounts.
August 1995 to July 2001 ACE USA Insurance Company
Wilmington, DE
Collections Representative - Collection of premium on
past due commercial policies.
Branch Representative - Servicing and coordinating with
ACE branch offices to insure timely issuance of policies
and endorsements.
Underwriting Assistant - Quoting and issuance of Special
Risk Policies, General Liability, Workers Compensation and Auto
Policies.
May 1993 to July 1995 J P Morgan
Newark, DE
Telecommunications Representative - Processing and
routing money transfer wires to the appropriate
department within the bank.
Accounting Representative - Accounting of daily receipts
received by the bank.
September 1992 to May 1993 AIG Insurance
Wilmington, DE
Licensing Specialist - Processing agents licensing.
March 1988 to December 1991 American Centennial Insurance Company
Wilmington, DE
Claims Processor – Processing Credit Disability and
Unemployment claims.
July 1986 to March 1988 AIGM Insurance Company
Wilmington, DE
Claims Processor - Processing of auto claims
September 1981 to July 1986 Delaware Charter Guarantee & Trust Co.
Wilmington, DE
Licensing Representative, Customer Service - Licensing
and customer service representative for IRA accounts.
Education
September 1982 to June 1983 Goldey Beacom College
Wilmington, DE
Business Administration
September 1979 - June 1982 Thomas McKean High School
Wilmington, DE
Additional Education
I have attended several seminars and classes on customer service and insurance classes through
various agencies to broaden my insurance knowledge and customer services skills.
Contact this candidate