Customer Service Administrative Assistant

Roshin John *** Mayhill St., Apt #***

Saddle Brook, NJ 07663

Tel: (Cell) : 832-***-****

(Home) : 201-***-****

Email: ***********@*****.***

CAREER PROFILE

Reliable, detail oriented and conscientious individual with versatile work

experience in the fields of Administrative Assistant, Project Coordinator,

Customer Service Representative, Records Management and Medical Biller.

Outstanding time management and decision making skills. Eager to learn new

skills, able to work efficiently on a team or independently.

PROFESSIONAL SKILLS

PROJECT COORDINATOR / ADMINISTRATIVE ASSISTANT

Conducted research, prepared statistical reports, arranged conference

calls, scheduled meetings, conducted seminar registrations and

business travel arrangements.

Coordinated and educated agriculture projects between International

Company and client in India.

In charge of document control, maintained all project files in an

organized and systematic format.

Maintained project calendar by organizing travel and hotel reservation

and generated all accounting and project related reports.

Educated clients as to new technology offered by parent company.

ADMINISTRATIVE ASSISTANT

. Performed general office duties such as typing, emailing, operating

office machines, and phones.

. Tracked, monitored and filed documents systematically to ensure

efficient record management.

CUSTOMER SERVICE REPRESENTATIVE

Handled heavy volume of telephone inquiries, resolved customer

complaints using standard scripts and procedures in a call center

environment.

Gathered information from the caller to properly resolve problems

related to billing.

Communicated appropriate options to assist clients in choosing

appropriate cell phone usage plans.

Used a computer system to research inquiries and log calls.

Expansion of existing customer relationships by proactively matching

the bank's products to client's needs.

MEDICAL BILLER

Verified medical insurance coverage, entered data, posted payments and

helped with medical coding.

Compiled and tracked the outstanding balances owed to medical

facilities and followed up with various insurance companies with

regard to payments.

Maintained payment records of all patients.

COMPUTER SKILLS

MS Word 2007, MS Excel 2007, MS PowerPoint 2007, MS Outlook 2007, Windows

XP

WORK HISTORY

Administrative Assistant for Stock Broker, Katy, TX 01/07-

06/07

Customer Service Representative for Affiliated Computer

Services Inc., (ACS) Richmond, TX 01/06-05/06

Medical Biller (Volunteer), Arizona Computer Services,

Phoenix, AZ 11/03-12/03

Project Coordinator/Administrative Assistant, Asian Ventures

International Ltd., India 08/95-01/99

Customer Service Representative, Citibank, India 10/94-08/95

EDUCATION

. BS in Agricultural Science

University of Allahabad, Allahabad, India.

(Equivalency to BS degree US evaluated by World Education Services

(WES), New York. GPA-3.58)

. Medical Billing Certificate Program, Edmond, Oklahoma.

. Diploma Administrative Assistant Program, North Orange County

Community College, California.

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