Customer Service Sales

Joseph J. Muro

** **** ****** ****** ******

Maywood, NJ 07607

PH: 201-***-****

Email: ********@*******.***

SUMMARY OF EXPERIENCE

MAURICE LACROIX, 401 HACKENSACK AVENUE HACKENSACK, NJ 07601

Collections and Accounts Receivable

(October 2007-October 2008)

Maintenance of (364) accounts

Collect on all past-due invoices

Work out payment schedules w/customers

Make determinations regarding credit hold accounts

Heavy interaction w/sales force, customers, Finance Director/CEO

Resolving customer discrepancy issues

Posting cash/processing credit card payments

FARMLAND DAIRIES (PARMALAT-USA) 520 Main Avenue, Wallington, NJ 07057

Credit and Collection Analyst

(June 2001-October 2007)

Responsible for keeping customer payments within terms

Deduction analysis & resolution

EDI order review

Determining account status (C.O.D.)

Detailed interaction with sales force and attorneys

High volume daily collections/follow-up phone calls

BD (Becton Dickinson & Co.) 1 Becton Drive, Franklin Lakes, NJ 07417

(June 1999 – June 2001) Accounts Receivable Researcher

Research checks prior to posting (search database existing claim)

Analyze invoices to find discrepancies

Pulling invoice copies

Contact customers, sales force, and brokers

(March 1997 – June 1999) Claims Resolution Analyst/Supply Chain Services

Resolve customer deductions taken without support documentation

High volume customer interaction – verbal/written

Modified A/R in a timely manner based upon customer response

Analyze root cause for unsupported deductions

Match customer payments to unsupported deductions

Developed computer generated report identifying outstanding deductions

(June 1992 – March 1997) Customer Service – Resolutions Analyst (BD Consumer Products)

Responsible for all phases order entry to customer receipt

Great deal of interaction with Transportation/Distribution/Sales Force

Handle EDI, Credit, special delivery/packaging requests

Resolve deductions, investigate returns, implementation corrective action

(November 1989 – June 1992) Financial Database Representative (BD Consumer Products)

Supported Financial & Sr. Budget Coordinator to prepare financial forecasts

Handled distribution, computation, and document review of forecast reports

Assisted in preparation of three-year business plan, annual plan, operating costs

Prepared monthly AAS expenditure summary analysis by category

Calculated gross profit for each product line for forecast period

RELATED STUDIES

Bloomfield College – Material Management Certificate Program (1995-1996)

Fairleigh Dickinson University – Business Management Courses

Felician College – B.A. Management/Marketing (Dec. 2001)

Member Alumni Association Felician College

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