Customer Service Technical Support

Euphrates Youngblood

**** **** ******* **. ******, GA 30260

Cell: 678-***-**** Home 770-***-**** ? Email ********@*****.***

PC Technician

QUALIFICATIONS

Proven experience in network/hardware/operating systems troubleshooting.

Proven service help desk support in large scale server/client system

integration.

PC/laptop assembly, system integration, technical support, PC/laptop

migration, server administration, user account administration, and customer

service help desk.

IBM Certified Technician specialized in of support for Lenovo, IBM

desktops, laptops, and servers.

EDUCATION

ITT Technical Institute, Atlanta, GA

2009 - current

A.A.S. Computer Network Systems

Javelin Technical Training Center, Morrow, GA

2007 - 2008

Certificate of Completion- Information Technology Expert

SKILLS

Experience as an IT professional, including network administration and project

management.

Proven experience in a small scale server/client system integration and data

migration for new application systems.

Proven experience in network/hardware/operating systems troubleshooting,

PC/laptop assembly, system integration, technical support, PC/laptop migration,

server administration, user account administration, and customer service help

desk.

Experience in Python programming

Knowledge of setting up Cisco routers and configuring

Experience in making CAT 5 cabling and installation

knowledge of installing and setting up Linux on workstation

EXPERIENCE

Computer Generated Solutions/IBM subcontractor - Service Help Desk

Technician -Level II Support 2008-current

Responsible For:

Installation of Microsoft Office Products, Lotus Notes, and customized

manufacturing databases.

Implemented migration of 120 PC systems from MacAfee Anti-virus to Norton

Anti-virus Corporate edition.

One of the team leaders in rebuilding customer service initiatives for the

help desk.

Active Directory Services account administration for various clients

including account creation, password resets, and migration.

Remote support and configuration of IBM ThinkCenter desktops and Lenovo

Laptops

Javelin Technical Training Center ? Morrow, GA? Student Technical Support

Intern 2007-2008

Responsible For:

Image deployment of Javelin IT Lab environment using Symantec Ghost 11

Enterprise Edition.

Maintain Javelin IT Lab environment of Microsoft XP/2000/2003 Server

images.

Student team leader for all Active Directory design virtual lab exercises.

Installation with VMWare Workstation 6 and Virtual PC to setup virtual lab

environments.

Active Directory administration in Student Network virtual Lab environment.

Installation and configuration of Student Network DHCP/DNS servers.

Implemented of Windows 2003 virtual lab file servers and Print Servers.

Created User department shared folders and established user permissions for

lab exercises.

Network support of Javelin IT Student Lab Network.

Installation of Microsoft XP/2000/2003 Server of Javelin IT Lab PC's.

Technical support of Javelin IT Lab environment.

Student intern to provide hardware support for student and faculty

PC's/laptops.

References Available Upon Request

Contact this candidate