Manager Customer Service

KATHLEEN CLARE

** ****** ***** ****, ***. U-***

Randolph, NJ 07869

973-***-****

***********@***.***

EXECUTIVE ASSISTANT

Diverse experience in support of professional, technical, and executive

staff members. Specific strengths in general office management, event

scheduling, office staffing, creating and tracking executive

communications, and organizing and maintaining calendars.

WORK EXPERIENCE

ATLANTIC MUTUAL INSURANCE COMPANY, Madison, NJ

1997-Present

Executive Assistant/Office Administrator (2000-Present)

Provide support to Corporate Counsel/Senior Vice President of Claims

Services Division. Includes all meeting and event planning; calendar

management; travel arrangements; expense reporting and reconciling of

American Express corporate account; processing invoices for payment. Also

provide support to Corporate Legal Department (two attorneys), including

entering files into Chief Legal Officer. Other responsibilities include:

Supervision of support staff along with monitoring attendance and providing

back-up coverage for vacations, compressed work schedule; updating

organization charts via PowerPoint; revising redlined documents and

contracts; coordination of mail merge projects; responding to and

maintaining State Insurance Department complaint logs; tracking attendance

for entire division; ordering supplies; maintaining copier and facsimile;

and administering Service Recognition Program for the division.

EXXON CORPORATION, Florham Park, NJ

1988-1997

Administrative Assistant, Human Resources

Assist the Recruiting Coordinator in all aspects of domestic and

international recruiting. This includes reviewing incoming resumes for

forwarding to the appropriate EXXON affiliate; responding to resumes;

scheduling interviews and coordinating travel arrangements for prospective

hires, summer interns and international candidates; preparing

correspondence; providing background information for interviewers;

coordinating background checks and pre-employment exams; maintaining

database; and processing all invoices stemming from candidate interviews.

(1995-1997)

Executive Secretary, Human Resources

Supported a Division Manager, an Employee Relations Manager, and a

Recruiting Coordinator. Prepared and maintained calendars, vacation

schedules and orientation schedules; coordinated travel arrangements,

meetings, and special events for employees; processed invoices, tracked

expenses, and maintained timekeeping records (1990-1995)

Senior Secretary, Supply and Transportation

Supported five senior oil loss analysts. Responsibilities included running

weekly oil discharge reports, supporting the IBM interoffice mail system,

and coordinating temporary support. (1988-1990)

NATIONAL INSURANCE ASSOCIATES, Paramus, NJ

1978-1988

Executive Secretary

Executive Secretary in one of New Jersey's largest, independently owned

insurance agencies. Supported the Executive Vice President and four

Regional Vice Presidents, as well as the Office Manager and various

customer service representatives. Responsible for word processing,

transcription work with Sony Central Dictation System, and straight

dictation using Gregg Shorthand. Also composed, edited, and transcribed

various reports and correspondence, and administered employment tests.

TECHNICAL SKILLS

Proficient in Microsoft Word, Excel, and PowerPoint, Lotus Notes

EDUCATION

Ho-Ho-Kus Secretarial School Scholarship Program, Ramsey, NJ.

Ramsey High School, Ramsey, NJ.

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