Administrative Assistant Software

Keith T. Simpson

954-***-**** *******@****.***

Seeking Desktop Support Technician position

EMPLOYMENT:

Project Coordinator/Administrative Assistant 05/2004 – 04/2010

**** *********** ****ractor, North Palm Beach, FL

Served as project coordinator for commercial property owners. Investigate and solve

tenant complaints as they arise. Administer lease agreements and expedite rent

collections. Coordinate bank deposits and mail collection & distribution.

Customer Support Representative 10/2001 – 04/2004

Bank Atlantic, Fort Lauderdale, FL

Responded to commercial bank customer phone requests relating to checking/savings

accounts, loan accounts, on-line banking, and special offers. Provided banking

customers with technical assistance solutions for problems with on-line banking access

and connectivity issues.

Software Support Specialist 10/2000 – 09/2001

Campus Management Corporation, Deerfield Beach, FL

Responded to multiple daily client requests relating to proprietary administrative

software product. Answered client questions pertaining to proper use of application

software. Assisted client personnel with troubleshooting data related problems. Applied

software updates via remote Citrix log in.

Information Systems Support 01/2000 – 09/2000

Southeast Women’s Healthcare, Inc., Coral Springs, FL

Created and updated daily reports, maintained report library, processed weekly

eligibility files and maintained system health plan benefit and provider fee structures.

Served as principal backup for the IS director as to network connectivity, PC and

peripheral maintenance and database administration of all network databases.

Computer / IT Services 01/1998 – 12/1999

Electronic Data Systems (EDS), Boca Raton, FL

Software Installer - Y2K Upgrade Support, 3-month assignment

Help Desk Support - General Motors - COE migration, 3-month assignment

Programmer / Analyst - Alliant Utilities - Y2K COBOL, 18-month assignment

SKILLS: MS Windows 2000, XP, Vista, 7 MS Office Suite 2007 IBM OS/400

Desktop application, Help desk & Network support, HTML, SQL, FTP

CompTIA A+ Certification – Q8ZXQK2BB3EESZMJ

EDUCATION: Brevard Community College, Melbourne, FL

A.S. Degree, Computer Information Systems

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