Manager Project
Resume:
Donna Guagliardo
**********@*****.***
Please accept my resume for consideration. I am a professional who strives
for excellence. I am an easy going upbeat personality and would be a great
fit with your culture and customers.
I am honest, flexible, and great at multitasking. I enjoy an interactive
approach to management and people. Review of my credentials will confirm
that I have 20 years of successful experience in Accounting, Finance,
Management, Office Administration, Customer Service
Project Management, A/R, Billing, Payroll, Credit Card Fraud Disputes,
Inventory and Military Contracts. Property Management, and Business
Process Improvement (BPI) certified Yellow, Green, delivering value to both
clients and the organizations I have been part of.
Strengths include:
. Strong problem solving with analytical talent combined with structured
business skills and technology savvy.
. Assertive with a positive attitude. I have an excellent track record
of managing multiple accounts and business situations from answering
phones to negotiating a peaceful resolution with a customer or
employee disputes.
. Accountability and a strong commitment to the position. I approach my
peers with a spirit of collaboration and communication.
. Extensive experience in data collection, documentation, and
presentations.
. Strong leadership with a natural ability to develop relationships
within and outside an organization.
. Excellent time management delivering good judgment and decision
making.
. Organized and accurate with a strong attention to detail.
. Executive Administrative tasks.
. Full Charge bookkeeping - AP/AR/PR/HR, Marketing and appointment
setting.
. Microsoft Office, Outlook, and intermediate level with Quick Books, 10
key, research and navigating the Internet.
. Creative, Professional and Confident.
I provide quality service and enjoy being part of a team who strives for
quality. I would very much appreciate the opportunity for a personal
interview.
Thank you in advance for your time.
Best Regards,
Donna Guagliardo
Donna Guagliardo
**********@*****.***
cell: 512-***-****
Career Development
Compliance and Project Manager,
(Remote) Private Business Owner (6 companies) December 2010 -
February 2011
Reported to Controller
Setup/launched of six companies.
Created systems and processes.
Developed desk-side training tools/procedures
Provided direction for OSHA standards and compliances, shipping compliance
standards, and state and local requirements by state
Traveled to sites collected data and prepared presentations and flowchart
documents to include procedural, and guidelines.
Travel to Third Party Vendor locations and shop for outsourcing for
Military product line
Provided support by way of gathering information for system hardware and
software
Handled Adhoc reporting (statistical and financial)
Office Manager, Program Coordinator HLN Energy Services September
2009 - September 2010
Managed daily activities in high paced office environment which includes
A/P, A/R, Payroll, Insurance, and Reporting.
Handled all the training and mentoring of all employees.
Developed and implemented training tools, and the resource information,
handled all escalations; assist President, and Program Director.
Assist with the submission of new Grant and Bid Proposals.
Work directly with the Program Coordinator for Jefferson Parish and Baton
Rouge WAP Programs.
Prepared work scopes for homes needing Energy Audits and Weatherization
Work for Jefferson Parish, LA Department of Energy Weatherization
Assistance Program.
Processed Davis Bacon reporting for submission to Jefferson Parish.
Student / Certification for Energy Auditing / RESNET
January 2009 - August 2009
Chargebacks / Risk Mgmt Specialist Volt at Apple Computer March
2008 - December 2008
Process and validate Request for Information from Merchant Bank for credit
card transactions back to credit card activity using an in-house File Maker
Pro database.
Payroll and Billing Manager Fox Service Company, Inc.
February 2007 - March 2008
Managed team of 10 Payroll, Billing, Inventory, Order Entry, specialists.
Reconciled transactions to Inventory GL accounts, Revenue accounts, and
handled month end close for Billing and Payroll.
Responsible for $29M Invoicing portfolio supporting a customer base of over
26,000, assisted in the collection process.
Personally responsible for handling all automated on-line billing for high
end customers.
Responsible for COD, cash posting and Credit Card (Not Present) batching
and posting.
Developed and Implemented process changes resulting in same day invoicing;
reduction of DSO, and headcount.
Managed quarterly and monthly executive transaction and liquidity reports
and presentations.
Unemployed - Dell offered lucrative package (position transitioned to
India) Watched new born Triplet
grandbabies
Dell Computer Inc.
September 1997 - August 2005
Federal Liquidity Sr. Analyst
Global Senior Collections - Financial Analyst
Manager- Special Processing
Managed Vendor Funding collections
Responsible for $56M Vendor Funding Federal A/R portfolio
Metric and Liquidity reporting for Federal vertical
Federal Account (DFAS) projects - Shipping overseas
Reconcile Inventory to Billings, and shipments based off contracts
Handled all Line of Credit accounts in the Federal Segment and Global
Segments
Supported Credit Card Fraud and Charge-back and Credit Card Collection
teams for Federal vertical
Program Manager - managed, developed strategic plans, metric dashboard for
top four Dell customers Intel, Toyota, EDS and Caterpillar.
Supported Credit Card Fraud and Charge-back and Credit Card Collection
teams for Global and Relationship verticals
Managed team of 15 Credit Card manual processing, Credit Card Charge-back
and Fraud team
Staff, pay planning; performance reviews, plans, people planning;
succession plans; implemented career pyramid tool
Managed team of 14; Concession team for all Dell verticals.
Managed Merchant Bank relationship and administrator for the on-line
software tools associated with all credit card transactions.
Developed and implemented web based metric tools, and financial reporting
tools utilizing Remedy and FACT software
Accounting/Finance Specialist Apple Computer
July 1992 - April 1997
Responsible for customer rebate programs
Managed A/R collection portfolio all Military accounts
Performed cash applications and reconciliations of cash receipts
Downloaded journal entries for domestic and foreign businesses
Processed A/R Billing adjustments
Responsible for invoicing and collections of manual billings for Developer
Programs and System Remarketing
Handled credit card charge-backs
Lincoln Property Company Various positions
August 1984 - April 1992
Assistant Regional Property Manager Austin,Tx
Property Manager Austin, Tx
Accounting Manager Boca Raton, Fl
Bookkeeper Boca Raton, Fl
Construction Bookkeeper Tampa, Fl
awards & achievements
. Recipient of multiple recognition awards by Corporate for
outstanding performance as most valuable employee award, team
player award, and cross-function awards
. Streamlined work process utilizing automatic downloads for
collection purposes increased productivity 25% for the Consumer
Group
. As part of a process improvement implementation team, piloted
process of automatic Proof of Delivery downloads generated from
order entry software. Increased productivity 5 to 7 days turn
around from 30 days
. Developed work-aids for ISO9000 for Cash Posting Department, Credit
Collection Department
. Originated Direct Sales Credit Card Sales accounting system from
point of sale to reconciliation
. Recognition for substantial cost saving measures implemented for
direct sales based on volume utilizing contract set with Merchant
Bank
. Three time recipient awarded for management skill training and
accomplishing projected goals under budget for property Management
Company, managing 40 plus on-site leasing staff
Contact this candidate