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Customer Service Administrative Assistant

Dallas, Texas, 75243, United States
March 08, 2011

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Siobhan Copeland

***** ******* ****, *** #**** Dallas, Texas 75242 469-***-****


Customer Service Expert Adept Written/Verbal Communicator

Key Skills

Office Skills: Customer Service Experience in Handling Confidential Paperwork Filing

Database & Records Management Basic Knowledge of Office Functions

Reports & Spreadsheets Complaint Handling

Computer Skills: Word Excel PowerPoint

Professional Experience

U.S. Security (Irving, Texas) Security Guard, 11/10 to present

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and

resolve customer issues with expediency.

Demonstrated proficiencies in telephone and front desk reception within a high volume environment.

Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the

loss of key accounts.

South Carolina Air National Guard (Eastover, SC) Air Traffic Control Apprentice & Recruiting and

Retaining Administrative Assistant, 2008 2010

Responsible for the safe operation of air traffic at McEntire JNGB; Maintained knowledge of FAA

regulations for Air Traffic Control; and incorporated a training program to assist with the completion of the

apprentice training program.

Suggested a new mail code system to reduce filing errors and increased timely delivery; compiled memos

for meetings using Word and PowerPoint; and answered and routed phone calls to appropriate personnel.

Extended Stay America Hotel (Columbia, SC) Front Desk Clerk, 2008 2009

Incorporated making a schedule for employees to look up from home & managed the Front Office

while manager was away.


DeVry University (Irving, Texas) 2010 present

University of Phoenix (Greenbelt, MD) 2009 2010

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