Customer Service Administrative Assistant

Shamurier West

**** ************ ********* **, *****

Cell707-439-3913

Shamurier @yahoo.com

Entry Level Administrative Assistant

Profile

Administrative support professional offering versatile office management

skills and proficiency in Microsoft Office programs. Strong planner and

problem solver who readily adapts to change, works independently and

exceeds expectations. Able to juggle multiple priorities and meet tight

deadlines without compromising quality.

Education

Thurdgood Marshall San Francisco, CA 2000 2004

Professional Development:

Microsoft Office Specialist (MOS), 2007

Key Skills

Office Office Spreadsheets/Reports Front Desk Reception

Skills: Management Event Management Executive Support

Records Calendaring Travel Coordination

Management

Database

Administration

Comput MS Word MS Outlook MS Publisher

er Skills: MS Excel MS Access FileMaker Pro

MS PowerPoint MS Project Windows

Experience

Center Point San Rafael CA,

Administrative Assistant, 2007 2010

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and

billing) as the assistant to the admissions offices. Coordinated travel arrangements,

maintained database and ensured the delivery of premium service to Clients. Quickly

became a trusted assistant known for “can do” attitude, flexibility and high quality work.

Highlights:

Communicated effectively with multiple departments to plan meetings and prepare

welcome packages for new students. Established strong relationships to gain

support and effectively achieve results.

Helped coordinate dozens of recruitment events (average of 12 large gatherings per

year) that contributed to consistently high enrollment levels.

Entrusted to manage office in the supervisor’s absence. Provided timely, courteous

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and knowledgeable response to information requests; screened and transferred

calls; and prepared official school correspondence.

Co developed comprehensive, 60 page training manual that enabled faster ramp

up for newly hired support staff.

Developed innovative PowerPoint presentation used by the Office of Admissions to

market executive support programs to potential clients.

Earned excellent marks on performance reviews, with citations for excellence in

areas including work volume, accuracy and quality; ability to learn and master new

concepts; positive work ethic; and commitment to providing unsurpassed service.

Mervyns Fairfield CA,

Seasonal Customer Service Rep, 2006 2007

Provided excellent customer service and also helping customers with sizing

inquiries.

Tracked merchandise via computer/phone. Responsible for counting money in cash

Drawer.

Highlights:

• Refunds, receipts are issued due to the customer's requirement.

• Credits, Responsible for answering phone calls of customer to provide all the information regarding to products.

• Responsible for maintaining the area clean and orderly.

• Responsible for solving customer's complaints.

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