Management Technical Support

Location:

Posted:

March 08, 2011

David B.Clifton

Suwanee, Georgia 30024

************@*****.***

CORE STRENGTHS

. 23 years experience in all facets of IT/Datacenter computer technologies.

. Excellent communication skills, both verbal and written.

. Proven project management skills, with focus on deliverables, metrics and

people.

. Outstanding results analyzing and resolving complex system problems.

. Proven ability to communicate and implement change initiatives.

. Completed IBM mandated LEAN training.

. Fully competent in all Microsoft software (Word, Excel, Powerpoint, etc.)

. Capacity Planner for MVS Mainframe Configuration.

. Disaster Recovery Lead /Config Management for multi-site DR functions.

EXPERIENCE

1999 - 2010 IBM Corporation Mainframe I/O Configuration

. Configuration Team Lead for Mainframe and I/O Configuration services for

large multiple CPU data center within the AT&T account.

. Successfully planned and implemented total Tech Refresh every 3 years.

. Change Management Lead for 5 person Config Mgt. group.

. Instructor/Subject Matter Expert for multiple IBM assets.

. Config Mgt Lead for Data Storage/ Capacity Planning.

. Disaster Recovery Lead Config Mgt.

1987 - 1999 AT&T Configuration Mgt. /Technical Support Operations

. Configuration Management Associate Mainframe I/O

. Provided Tier 1 Technical Support for datacenter Operations Group.

. Wrote/maintained Operations procedures for large datacenter MVS systems.

. Provided 24x7 coverage callout for maintenance / recovery.

EDUCATION

1977 Glynn Academy, Brunswick, Ga. Diploma

1979 - 1980 Brunswick Junior College Brunswick, Ga. AA/Outdoor Rec.

1981 - 1983 Kennesaw College Kennesaw, Ga.

1987 - 2010 Numerous AT&T / IBM technical courses (real-time and online)

covering, but not limited to, MVS mainframe infrastructure, associated

peripheral hardware, network cabling and data storage.

Successfully completed phases 1-3 LEAN training and implementation of LEAN

business practices.