Customer Service Sales

Katherine Gradias

**** ***** *** **** ********, CA 805-***-**** ***********@*****.***

Administrative Assistant ~ Sales ~ Customer Service~ Design Representative

. Talented Administrator with diverse background.

. Expertise in customer service, sales, invoice and operations.

. Hard working, detail oriented, able to multi-task.

. Proven ability to provide support to company and clients.

. Customer service, sales, design and clerical experience.

. Excellent PowerPoint presenter and speaker.

Professional Background

Administrative Services

. Provided administrative support to design company and high school

coaching services. Performed filing, faxing, copying, word processing

and scheduling/itineraries. Created and maintained spreadsheets.

. Carried out billing data information, budget control, bookkeeping,

invoicing and inventory control.

. Managed up to 10 phone lines, greeted customers, and communicated

closely with clients. Responded to, and resolved, customer issues,

design questions and inquires.

. Organized travel for school aged young adults and travel for delivery

services of specified materials for client jobs.

Customer Service

. Identified and implemented enhancements to customer service,

communication and in touch goals for corporate office. Improved

efficency and satisfaction for customers.

. Supported staff and fellow sales leads in promoting a rewarding

environment. Earned multiple Top Sales Associates of the Quarter

awards as well as acknowledged by multiple customers through email

support.

Design

. Carried out design projects for residential home clientele around the

bay area.

. Planned and created residential design ideas for several families.

. Personally started and managed my own design jobs for several clients

at a time. Produced a colorful portfolio of jobs both high end and

budget conscience.

EMPLOYMENT HISTORY

. Lead Sales, Pier 1 Imports, Colma CA 2009-pres.

. Coach, Buena High school -Girls Water polo, Ventura, CA 2004-2005

. Administration/Sales, Granite Tops Inc. Ventura CA 2003-2007

. Senior Counselor, Lung Association of California, Ventura, CA 2005-

2005

EDUCATION AND TRAINING

. Ventura College, Ventura, CA- A.A. Degree in Liberal Studies 2005

(Presidential Honor Roll)

. Arizona State University, Tempe, AZ- B.A. Degree in Liberal Studies

(Graduating Fall)(Summa Cum Lade)

. Sheffield School of Interior Design, New York, NY- Certification

COMPUTOR SKILLS

. Windows 97-2000 XP, Windows Office/Suite, PowerPoint, CAD, DARS and

more.

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