Customer Service Manager

J ason F instad

Address: **** ***** ***** ***** ******, MN 55804 P hone: 612-***-**** E-mail:

j ****.*******@*****.***

E DUCAT IO N

Bachelor of Arts in T ravel & Tourism

M inor in General Business

St. Cloud State University, St. Cloud, M N

• Worked 20 hours per week while attending school full-t ime

EXPER I ENCE

Banquet Server, Sheraton Duluth Hotel

December 2010- Present

Duluth, MN

• Helped with set-up, execution, and tear down of events located throughout the hotel

• Communicated with guests to ensure the quality of events, and maintained communication

t hroughout the event

• Prepped all necessary materials for day of event including décor, linens, f latware and glassware

G uest Services Representative, Count ry I nn & Suites M ay

2010- August 2010

Vadnais Heights, MN

• Assisted guests with check-in and check-out in accordance with all company standards

• Ensured quality of guest service pertaining to all guest requests and recommendations

Lab Consultant, St. Cloud State University

S t Cloud, M N

A ugust 2008- May 2010

• Assisted students and community patrons with basic computer t roubleshooting

• Provided excellent customer service skills to thousands of students

• Completed computer t raining of the following: Excel, Word, PowerPoint, Access, and Outlook

I ntern – Assistant Manager, Walgreens Company M ay 2008-

A ugust 2008

Bloomington, M N

• Assisted store manager with all aspects of store operations including photo, pharmacy, and

cosmetics

• Developed a plan of action for addressing employee relation issues

• Sustained quality of prescriptions by processing orders to hundreds of customers

L EADERSH I P ACT I V I T I ES

P resident, Students I n F ree Enterprise (SIFE)

Fall 2008- Spring 2009

• Lead and collaborated on over 20 projects while leading a team of over 50 students

• Completed a nine week Professional Development Series

• Maintained project related relationships with 12 Fortune 500 companies

General Member, SIFE Fall

2006-Fall 2007

• Competed in the National Financial Case Study Competition at the University of Arizona

• Participated in an identity theft project on campus that impacted over 300 students

• Helped administer mock-interviews, dining and social etiquette programs

T ravel & Tourism Club Fall

2008-Present

• Participated in Disney’s Leadership Development and Leadership Excellence programs

• Coordinated and developed the program for the annual t ravel career day

Study Abroad

M ay 2009

• Learned cross- cultural psychology and communicated efficiently in Greece, I taly, Turkey, and

Vatican City

• Discussed situational cross-cultural aspects and applied them to international experiences

Community Activities Fall 2007-

M ay 2010

• Volunteered for Habitat for Humanity CMHFH Chapter, M N DECA, and St Cloud Earth Day Run

• Professional memberships- Meeting Professionals In ternational (MPI), Professional Convention

M anagement Association (PCMA)

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