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Manager Management

Austin, Texas, 78702, United States
March 10, 2011

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**** David *******

P.O. Box ****, Austin, Texas *8768-2202

E-mail: ****************@*****.***

Mobile: 512-***-****

Summary of Qualifications

Problem-solver with sound judgment and attention to detail

Experienced mediator and certified anger management trainer

Resourceful public relations manager and strategic planner

Talented in the art of relationship-building

Polished writer, proofreader/editor and content specialist

Advanced administrative, management and HR skills

Broad-based fund raising and event planning expertise

A talented communicator who listens to and values the ideas of others

Professional Experience

2001-2010 Trainer/Mediator. Breakthrough Communications, Austin, TX

• Mediated all types of disputes for families, businesses and government

• Taught seminars in anger management and conflict resolution

• Counseled privately with clients to teach appropriate methods for

expressing anger and strengthening and/or preserving relationships

• Worked with organizations to develop dispute resolution protocols

• Created and taught self-help distance leaning course for online


1995-2001 Mediation Coordinator and Case Manager.

Dispute Resolution Center, Austin, TX

• Conducted client intakes and assigned cases to appropriate services

• Trained, supervised and evaluated performances of mediators

• Maintained extensive client database

• Acted as liaison to Municipal Court and coordinated referrals

• Mediated disputes of all types: family law, workplace, public policy,

neighborhood, businesses, etc.

• Researched foundations and prepared funding requests for grants

1990-1995 Legal Secretary. Wilson, Grosenheider & Burns, P.C., Austin, TX

• Performed administrative and secretarial duties as assigned

• Prepared pleadings and legal documents

• Summarized depositions

• Heavy transcription of tapes

• Provided reception and switchboard relief

1989-1990 Office Manager. Project Transitions, Austin, TX

• Organized a functioning office from scratch for Austin ’s first AIDS hospice

• Recruited and trained clerical staff and volunteers

• Developed file system; wrote SOP manual

• Acted as liaison to media; handled public relations

• Wrote grants to secure philanthropic support

• Provided administrative support to Executive Director; took and

transcribed minutes at all organizational meetings

1986-1989 Development Coordinator. Bishop Museum, Honolulu, HI

• Designed campaign road map and timeline

• Supervised clerical staff and volunteers

• Sustained accurate donor/volunteer/prospect files in database

• Identified funding opportunities by prospecting major donors

• Prepared case statements and talking points for Executive Director

• Reported/tracked income; donor acknowledgement and follow-up

• Served as spokesperson to media to communicate mission and goals


The Lives and Times of Black Dallas Women (Sunbelt Media, 2002)

The African-American Job Search (The Writers Club Press, 2003).

Texas for Texans [content specialist] (Glencoe McGraw Hill, 2003).

Edited several books for UT, Eakin and RoseGarden Presses


2001 M.A. in Organizational Management, The University of Phoenix

Areas of concentration: conflict resolution, change management, process

consulting. GPA: 3.6

1977 B.A. in Journalism and Psychology. The University of Texas at Austin

Columnist on The Daily Texan; board member of University YMCA

Computer/software skills: Microsoft Products and Raiser’s Edge; Internet Savvy;

Typing speed: 90 wpm

Certified to mediate disputes of all types and to teach anger management


The Performing Arts

I have been a professional pianist for 25 year in venues around the U.S.

including cabarets, hotels and restaurants and played for weddings, private

affairs and special events. I have also written and/or directed musicals and am a

former member of Austin’s musical-comedy troupe, Esther’s Follies.

References for **** David *******

Dr. Karen J. Prager Eaves

Associate Professor of Psychology

The University of Texas at Dallas

800 West Campbell Road

Richardson, Texas 75080-3021


Reverend Richard T. Bates

7403 Shoal Creek Boulevard

Austin, Texas 78757


Ms. Kris Donley, M.A.

Executive Director, Dispute Resolution Center

5407 N. I-H 35, Suite 410

Austin, Texas 78723


Ms. Andria Hill


Travis County Public Defender

P.O. Box 49243

Austin, Texas 78765


Mr. Keith Kelly, Trainer/ Enterrainer

3600 North Hills Drive, #303

Austin, Texas 78731


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