Customer Service Sales

Capresha Hawthorne

**** ******* ****** #** *****: 323-***-****

Culver City, California 90232 Email:

**********@*****.***

JOB OBJECTIVE

Seeking a position to best utilize my work experience, training and

education. Offering excellent skills in administrative assistance,

clerical and retail sales. Proficient in Mac, PC, Microsoft Office,

Adobe Design, Adobe Photoshop, Outlook Publisher and Internet

Research. Having a typing speed of 60 wpm. Very motivated, dependable

and professional.

WORK EXPERIENCE

Administrative Assistant

. Prepared reports, memos, and letters using computer applications

including Microsoft Office.

. Performed payroll and bookkeeping duties, such as computing wage and

deductions, posting payroll records and computing and correcting

errors for over 500 employees. Processed new and existing client

applications and paperwork.

. Assisted Vice President with making travel arrangements.

. Prepared presentations, wrote press releases and uploaded TV show

descriptions onto press website.

. Conducted Internet Research duties, uploaded pitch lists using Cison

Computer software programs and assisted in projects, such as the Red

Carpet for "Spike TV Video Game Awards 08 and the "7th Annual TV Land

Awards 09.Worked on press materials for selected episodic photos,

pitched shows to different radio stations and attended open casting

calls to manage press.

. Proofread documents and produced food program sheets and meal menus

using computer software.

Clerical

. Performed clerical duties, such as data entry, alphabetical and

subject filing, ordering supplies, maintaining records, and using a

variety of office equipment, including photocopiers, facsimiles,

scanners and computers.

. Reviewed and processed documents associated with customers' vehicle

purchases and assisted customers with questions and policies.

. Performed accounts payable functions, tendered cash transactions and

prepared bank deposits.

. Opened, sorted, and distributed incoming correspondence, including

faxes and email.

Customer Service

. Answered multi-telephone phone lines.

. Provided customers with high-quality service and performed efficiently

under pressure.

Retail Sales

. Performed opening and closing duties for major retail franchise.

. Processed sales transactions, issued receipts, refunds and handled

returns and exchanges.

. Responsible for meeting sales quotas at the end of each week.

WORK HISTORY

04/10-09/10 - South Bay Work Source, Admin. Assistant, Los Angeles,

CA

01/09-01/10 - Rozels Family Daycare, Admin. Assistant, Los Angeles,

CA

08/08-12/08 - TV Land/MTV, Communications Intern, Century City, CA

02/08-07/08 - DWP, Student Worker/Payroll, Los Angeles, CA

01/07-07/07 - Carmax, Business Office Associate, Inglewood, CA

06/06-10/06 - Fry's Electronics, Customer Service, Manhattan Beach,

CA

09/03-06/05 - JC Penny's, Cashier/Sales Associate, Culver City, CA

EDUCATION

University of Dominguez Hills at Carson, CA 05/10 - Bachelor of Arts,

Communications

References Available Upon Request

Contact this candidate