Customer Service Manager

Scott R. Blake

*** ******** ****.

Toledo, Ohio *3612

Home Phone: 419-***-****

Cell Phone: 419-***-****

******@***.***

Objective

To obtain a position that would utilize my computer skills and

knowledge.

Work Experience

Systems Engineer, Computer Discount Inc.; Toledo, Ohio

2006 - Present

> On-Site Suport Technician

> Network Manager

> Branch Manager

> Company Buyer

> Inventory Controls Manager

> Customer Service Relations Manager

Systems Engineer, Honda East; Maumee, Ohio

2003 - 2006

> Setup, Maintained, and Trouble Shoot Business:

o Computer Systems

o Printers

o Network

o Service Center Diagnostic Software

> Outbound Shipping Coordinator

> Creation and Management of on-line Advertisements (3000-

4000 ads)

> Management and Supervision of Business Web Site

(www.hondaeasttoledo.com)

Consultant, OTS; Livonia, Michigan

2002 - 2003

> Programmer - Converting files from DOS to Visual Database

System

> Quality Control - Making sure New output matched Old output

exactly

> Test bed operations - Running written Code through a Test

Simulator for error checking purposes

Skills

Customer Service - Knowing the client comes First

Maintenance, Assembley and Repair of Desktop and Laptop Systems

Installation and Trouble Shooting of:

o Windows Based Operating Systems

8 Hardware, Drivers and related Software

Knowledge and Understanding of:

o Microsoft Knowledge Base

o Windows Operating Systems

o Microsoft Office (97-2007)

Education

Stautzenberger College:

Diploma - Microsoft Network Engineer

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