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Customer Service Medical Billing

Natalia, Texas, 78059, United States
March 11, 2011

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Denise A Soto

*** ** **** * *******, Texas *****

Phone: 210-***-**** Email:

Career Objective:

To obtain a position in the Medical Field where I may utilize my skills, education, and experience to enhance my

field of interest and offer the best customer service.

Skills & Qualifications:

CPT-4/ICD-9 Certified NAHP 10 Key

HCPCS Coding Principles Time Management/Multi-tasking

Medical Laws and Ethics Call Center Experience

HIPAA/OSHA Understanding Collections

Medical Terminology 7 years of Management Experience

Computer Knowledge (MS Office, Centricity, MediSoft, Over 25 years of Customer Service Experience

Meditech, People Soft)

CPR Certified

Work Experience:

Medical Billing & Coding Extern 11/2010-12/2010

Kellum Medical Group San Antonio, Texas

Answer telephone Medicare, Medicaid & Humana knowledge

Scheduling Appointments & Follow ups Insurance Verifications

Collect Co pays Centricity Software

Patients Referrals Electronic Filing

CPT-4 /ICD-9 Pre- Authorizations

Document Imagining 5/2010 to Present

Hospital Corporation of America San Antonio, Texas

Input patient information into Meditech and Performed document retrieval and purging

DCI programs. consistent with detailed indexing policies and


Scan patient information for reconciliation and

Adhered to safety and security procedures to


ensure document security and confidentiality.

Maintained records of materials removed from

files, date-stamp materials and type labels.

Customer Support Advisor 7/2006 to 1/2009

JP Morgan Chase San

Antonio, Texas

Handling Inbound & Outbound Calls pertaining Strike a positive and cooperative tone with both

to the collection of delinquent accounts customers and coworkers.

Provide Excellent Customer Service

Unit Manager 10/1998 to 6/2005

Citicorp Data Systems San Antonio, Texas

Administer performance management Conduct group training sessions on

bank regulations and services.

Perform quality checks, develop and

Monitor interaction between CSR and

review performance reports.

callers to ensure quality assurance standards.


Medical Billing and Coding Program 3/2010 to 1/2011

Kaplan College San Antonio, Texas

High School Diploma 6/1978

Cardinal Dougherty High School Philadelphia, Pennsylvania

References Available Upon Request

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