MICHAEL BIBERACHER

**** **** ****** ( Simi Valley, CA 93063 ( 818-***-**** (

abhr8s@r.postjobfree.com

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Business Professional

Eleven years of dedicated performance at J.D. Power and Associates.

Experience includes Development, Execution and Delivery of Nationally

renowned J.D. Power and Associates Automotive Quality Research Studies

including Vehicle Dependability Study (VDS) and the Initial Quality

Study (IQS). "Received Commendation" from James Power for excellent

management and job performance. These world-class studies were

released on-time, error free, and within budget.

Highlights:

- Developed & Maintained Customer Relationships with all 37 Automotive

Manufacturing Clients

- Performed Sourcing and Procurement of Study Related Products

including Hardware & Services

- Contract/ Statement of Work (SOW) and Proposal Development

- Negotiations with Customers Relating to Product Deliverables

- Established Confidentiality Agreements and Data Security Agreements

- Performed hands on Automotive Manufacturer Evaluations and Vehicle

Pre-Launch Analysis

- Developed Custom Projects to Improve Client's Product and Promote a

Competitive Market

- Key Player in International Study Integration

- Pricing and Cost Analysis

- Excellent Communication skills, managing several Project Team &

Department Associates

- Implemented Matrix Research Dept. to obtain more Effective Resource

Allocation

- Certified ISO Internal Auditor

PROFESSIONAL EXPERIENCE

J.D. Power and Associates (The McGraw Hill Companies),

Westlake Village, CA (1998-2009)

Senior Marketing Research Manager/ Marketing Research Manager

2004 -2009

. Managed Project Teams and the U.S. Automotive Matrix Research

Department

. Responsible for Sourcing and Procurement of study related items

including Hardware and Services

. Contracts, SOW/proof of concept testing and negotiations

. Provided direction to vendors insuring client expectations were

met

. Created and maintained Monthly Budgets and Financials

Oversight of project schedule and team meetings

. Produced custom presentations to assist executive management and

the sales team

. Designed, marketed and managed on-line and phone based custom

focus groups

. Developed and managed electronic client based distribution lists

via the extranet

. Converted hard copy print reports to digital interactive client

deliverables

. Led J.D. Power discussion meetings to evaluate and plan for

future study improvements

. Participated in confidential development of manufacturer's new

vehicle evaluations

. Liaison between U.S and international offices to streamline

operations and cut costs

. Developed business process management tools (BPM)

. Secured data and license agreements

. Prepared press-releases

Research Supervisor/ Specialist/Associate and Intern

1998- 2004

Assisted management, supervised and participated in core research study

requirements

. Prepared "Sample and Incentive generation" reports with R.L Polk &

Company

Oversight, design, testing and printing of over 300,000 surveys

. Created and maintained vehicle feature files and code lists for

research validation and accuracy

. Created and verified study index and problem calculations

. Extensive data cleaning/testing/programming

Data development, verbatim coding and checking in Excel

Presentation Report Template development and checking in PowerPoint

. Developed market research study brochures/CD's and early alert data

analysis reports to encourage sales

. Managed retention, storage and disposal of client personal identifiable

information (PII)

COMPUTER SKILLS

MS Word, Excel, Power Point, Project, Outlook, Windows XP,

Windows Vista, mTAB for Windows,

HR1, Power Pricier, Contract Power Base, Production 1 Financial,

PMP, Network Applications & Internet Research

EDUCATION/CERTIFICATIONS

CALIFORNIA STATE UNIVERSITY NORTHRIDGE

Bachelors of Art - Applied Communication Development, Minor in Business

(Graduated with Honors)

CERTIFIED ISO INTERNAL

AUDITOR

J.D. Power

and Associates Accreditation

MIL-STD-1595A CERTIFIED GMAC/ WELDER

CERTIFIED CPR/FIRST AID OFFICE MED

MEMBERSHIPS

. Golden Key National Honor Society

. Toastmasters International - J.D. Power and AMGEN affiliation

. Cal State University Northridge Ambassador

. Lambda Chi Alpha Fraternity

. American Model Association Member-Radio Controlled Helicopter and

fixed wing Pilot

ADDITIONAL INTERESTS

. Designed and built custom truck "Long-Travel 4X4" Featured in National

Off Road Magazine

. Jet ski and Motocross Enthusiast

. Volunteer at FOY Toy Drive

. Cal State University Northridge - Student Career Development

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