Customer Service Quality Control

Irania Ortega 954-***-****

*** *.*. * **. *********@*******.***

Hallandale, FL. 33009

Objective: To obtain a position in where I can utilize my educational and

my work experience skills.

Education: B.S. in Statistics,

UNAN University, Leon, Nicaragua December, 2002

A.A. in International Business Administration

Miami Dade College Miami, FL July, 30th, 2010

Experience: Tax and Preparation

* Manager Assistant

* Customer Service

* Data Entry

* Balancing Daily Accounts

* Manage Budget

* Process Wire Money Transaction

* Product Inventory

Miami Dade College – Hialeah Campus

01/10-07/07 Service Learning Volunteer

* Tutored in Mathematics and Statistics

* Taught Mathematics and Statistics workshop

* Created statistics on students usage of the lab

* Assisted in creation of material for students in statistics workshops

02/02-12/02 Quality Control Manager – Acabado Rusticos S.A.

* Inspected roof tile for quality control

* Tested for imperfections and errors in manufacture

* Created surveys to gather clients from US Customers for exports

* Tested tile to see if it would meet specifications for export

01/02- 12/02 UNAN University, Leon, Nicaragua

* Entered student information into the university database

* Evaluated database information

* Created statistical reports

* Created surveys to gather students degree information

* Created surveys to gather retention of students in the university

01/02- 12/02 UNAN University, Leon, Nicaragua

Languages: English and Spanish

Reference: Available upon request

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