Project Engineer

Michael Stieglitz

** ********** **. ? Flemington, NJ 08822 ? T: 908-***-****; ?

***********@*****.***

INFORMATION TECHNOLOGY PROFESSIONAL

SOLUTIONS-FOCUSED, INFORMATION SECURITY PROFESSIONAL WITH EXTENSIVE

EXPERIENCE LEADING OPERATIONS SUPPORTING COMPUTER / HELP DESK FUNCTIONS, IT

SECURITY, AND SOLUTION DESIGN / DEPLOYMENTS FOR CLIENT ORGANIZATIONS.

SUCCESSFUL DIRECTING TEAMS IN DESIGNING AND IMPLEMENTING ROBUST, COST-

EFFECTIVE TECHNOLOGY AND SECURITY (ANTI-VIRUS) SOLUTIONS ACROSS GLOBAL IT

INFRASTRUCTURES. HIGHLY EFFECTIVE AT ALIGNING IT SECURITY REQUIREMENTS WITH

CORPORATE OBJECTIVES TO PROTECT AND SECURE LARGE-SCALE CORPORATE NETWORKS.

EXCEL AT OVERSEEING DESKTOP SUPPORT FUNCTIONS AND IT PROJECT LIFECYCLE /

PROCESSES, CONSTANTLY MANAGING THE NEEDS OF THE CUSTOMER, THE TEAM, AND THE

PROJECT. OUTSTANDING COMMUNICATION SKILLS; INTERFACE EFFECTIVELY WITH

SENIOR MANAGEMENT, STAFF, PEERS, AND USERS.

Core Leadership Competencies / Technical Proficiencies

IT Security Management Virus Outbreak Management Project Coordination &

Execution

Global Process Application Design & Team Collaboration &

Implementations Implementation Leadership

System Consolidations / Helpdesk Operations Strategic IT Planning &

Integrations Management Execution

SCCM/ Active Directory / McAfee ePolicy Orchestrator, /Symantec AV SEP

Consoles and Products/ Wise Package Studio / Windows

2000/2003/2008/XP/Vista/7. MS Office Suite, MS Visio, MS Project

Professional Experience

ELECTRONIC DATA SYSTEMS / HEWLETT-PACKARD - Plano, TX 2007 - Present

Infrastructure Specialist

Serve as an Infrastructure Specialist responsible for rolling out new

Antivirus/HIPS/Firewall solutions that include initial design proposals,

upgrades to existing products, and support of devices across client

organizations.

Selected Highlights

. Spearheaded project to successfully implement McAfee ePolicy Orchestrator

and Symantec Virus/HIPS/Firewall solutions in support of client

requirements.

. Tracked and managed virus outbreaks that included planning and

coordinating staff to identify and resolve virus and computer security

related issues.

BRISTOL-MYERS SQUIBB COMPANY - Pennington, NJ 1997 - 2007

Principal Analyst & Lead Engineer

Managed numerous global system engineering projects with gathering system

and business requirements and responsible for 3rd level technical

assistance for operating system integration, monthly security patch

updates, audits, desktop virus scanning and remediation solutions, and

Microsoft Windows service packs and patches for operating systems and

applications. Supervised and trained up to 20 staff members in support of

the project lifecycle. Streamlined and enhanced global application process

flows as part of launching security solutions and Microsoft productivity

suites. Managed application testing processes and procedures, client

communications, product evaluations, 3rd level support, documentation, and

vendor selections / relations.

Selected Highlights

. Member of Application Packaging team. Responsible for Companies core

applications such as Microsoft Application Suite, Adobe and in house

developed applications. This included full project plans for product and

system requirements, testing, deployment and disaster recover.

. Wise Package Studio - Wise script creation for application deployments,

bug fixes and unmanaged solution technologies.

. Led the deployment and management of various security and business

applications for more than 40,000 computers located across 100+ locations

throughout the world.

. Generated 25% in cost savings by leading efforts to implement new

computer technologies to centralize and standardize system functions

across IT organizations.

. Planned and coordinated third-level application support and integration

management for upgrades and enhancements.

. Successfully rolled out global application and operating system migration

projects by overseeing the training of support staff and development of a

project support structure.

Continued, Bristol-Myers Squibb Company...

. Played key role in standardizing global computer sites that included

supporting a complete restructuring of operating systems and application

deployments throughout the world.

. Directed an application integration project team responsible for

launching applications and configurations for all 40,000+ machines

worldwide.

. Provided technical leadership and support including oversight for all

processes for various global IT infrastructure projects as follows:

< Directed Windows XP/2000/2003 operating system implementation

projects and subsequent service packs that included various language

translations.

< Led the launch of Microsoft Office 2002 / 2003 and subsequent

service packs as well as Microsoft Project/Visio 2002 and 2003

solutions, and various software packages.

< Implemented monthly Microsoft security patches for Windows operating

system and Office applications.

< Rolled out McAfee VirusScan, along with third-level virus

remediations and support.

DATAFLEX CORPORATION - Edison, NJ 1988 - 1997

Senior Desktop Support Engineer

Managed desktop support efforts for both Bristol Myers Squibb and Sandoz

Pharmaceuticals. Supervised a team of Desktop Support Engineers covering

help desk functions. Served as a Novell Netware Administrator responsible

for server maintenance, data backup, and general administrative network

functions. Evaluated staff annually for performance. Monitored application

and PC hardware support issues. Participated in client meetings to design,

implement, and support application deployments per end-user requirements.

Evaluated and recommended virus protection software.

Selected Highlights

. Led a team of technicians to provide desktop support functions across

various account locations.

. Tracked and managed service-level agreements and project status on a

daily basis to ensure customer requirements were consistently met.

. Configured and installed Norton AntiVirus that included overseeing server

and workstation setup and preparation of technical installation

documentation and user manuals.

. Instrumental in migrating a current mail system to cc:Mail along with

setting up Lotus Organizer. Provided 3rd-level support for both systems.

Additional Work History

HUNERDON COUNTY POLYTECH - Flemington, NJ 1999 - 2001

Computer Instructor

SANDOZ PHARMACEUTICALS - Livingston, NJ 1991 - 1992

Help Desk Technician

Education / Certifications

. Completed Courses, Raritan Valley Community College, Branchburg, NJ &

Phoenix University, Phoenix, AZ

. Certificate in Computer Repair & Robotics, Cittone Institute, Edison, NJ

. Certification in McAfee Security Professional

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