Customer Service Real Estate
Resume:
Joel Rancifer Gearring
**** *. *** • *st Floor • Chicago, IL 60620
********@******.***
OBJECTIVES
To utilize my experience in real estate and property management in order to secure a position with a well
established organization with a stable environment that will lead to a lasting relationship.
EDUCATION
Kenwood Academy
June 1989 H.S. Diploma
• National Achievement Scholar
Iowa State University
Fall 1989 - Fall 1993 Secondary Education / History
• Freshman Honors Program, Debate and Forensics Team, Government of the Student Body Senator,
Black Student Alliance President
Chicago State University
Spring 1994 - Spring 1996 Secondary Education / History
• Student Government, Dormitory Planning Committee
EXPERIENCE
University of Chicago Facilities Services
Chicago, IL
Real Estate Operations/Residential Properties Project Assistant 2003 – 2011
Customer service including resident interaction via telephone, email, and office visits.
Clerical functions including ordering office supplies, sorting mail, office machine maintenance, organizing
office luncheons and social functions, and various forms of inter-office communication.
Transacted all registrations (vacant building, multiple dwelling) with the City of Chicago Department of
Buildings.
Vendor liaison including management of Certificates of Insurance, requisition and processing of
certifications, and all forms of vendor correspondence.
Contract administration including creation, distribution, and processing of requests for proposal, bidders
lists, agreements, and letters of transmittal.
Maintenance of resident, vendor, purchasing, and procurement records in Yardi Voyager property
management software.
University of Chicago Temporary Pool
Chicago, IL
Various (Office of Admissions, Office of the Registrar, Cardiac & Thoracic Surgery) 2001 – 2003
Proctored final examinations.
Organized, filed, and archived student records.
Processed applications for admissions.
Performed various receptionist and clerical duties.
Reconciled patient records and applications.
MCI Worldcom
Chicago, IL
Complete Meeting Tools Specialist 2000 – 2001
Fulfilled inbound and outbound customer service calls.
Clarified appended services and offerings to clients.
Validated client accounts with CMT services rendered.
Collaborated with other departments to provide services to clients.
Compiled regular reports of client activity.
Conference Call USA
Chicago, IL
Client Services Specialist 1996 – 2000
Executed and modified inbound teleconferencing reservations.
Managed clients with specialized teleconferencing needs.
Explained and augmented enhanced services to clients.
Digitized and dispensed teleconferences to clients through various means.
Compiled regular reports of client activity.
Conducted training of incoming reservationists.
SKILLS
PC Technology (software and hardware installation and troubleshooting, graphic design, desktop
publishing, digital audio, html and web design, and internet), Digital Audio Manipulation (digital replay,
DAT recording, digital format conversion, streaming audio, podcasts), Teleconferencing, Public Speaking,
Customer Interaction and Service, Promotions and Marketing, Music, and Photography.
Software: Microsoft Office (Access, Excel, PowerPoint, Publisher, Word), Yardi Voyager Property
Management, ProComm Plus (Prairie Systems platform), Microsoft Expression, Acid Pro, Cool Edit,
Sound Forge, Real Audio (Encoder, Player, Producer), Corel PhotoPaint, Adobe PhotoShop, and Word
Press.
ORGANIZATIONS
Alpha Phi Alpha Fraternity, Inc., Trinity United Church of Christ
JOEL RANCIFER GEARRING
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