Engineer Quality Assurance

JOE VILLAFANE

**** *** **** ****

Home :847-***-****

Buffalo Grove,IL 60089

Cell : 847-***-****

************@*****.***

SUMMARY

A Technical Support engineer with many years of expertise in the computer

software, hardware, and telecommunications field. Strengths include

technical expertise and strong communications skills and bilingual. O/S

environments include Tandem NonStop systems-CLX, VLX, K and S-series

servers. Hardware includes Tandem, Compaq, LAN/WAN controllers, HP

printers, tape devices and peripherals. Software expertise in Tandem,

Compaq, HP and Home Location register applications. Certifications are

inclusive to Tandem/Compaq/HP hardware and software products.

PROFESSIONAL EXPERIENCE

MICROMEDICS INC Vernon Hills, IL

6/2006-present

Printer/Laptop Technician

Provide on-site hardware support of HP, Xerox, Lexmark and other major

brands of printers. Technical diagnosis and repair

of laptop computer systems.

Cingular Wireless Schaumburg, IL

1/2006-4/2006

Project Consultant

Contract position focusing on hardware and software consultation for

implementation of HP HLR telecommunications systems from startup to

production.

Insight, inc Hanover Park, IL

8/2005-1/2006

Technical Engineer

Contract position which duties included repair of HP, IBM, Lexmark laser

printers and various brands of dot matrix printers.

Other duties included IBM laptop data recovery, imaging, and repair.

Service Express Inc., Westmont, IL 2004-2005

Technical Engineer

Provide hardware support for printer products. Products included HP, IBM,

Lexmark and other brands of laser printers. Also supported Zebra brand

barcode printers as well as misc. line and dot matrix printers.

HEWLETT-PACKARD/COMPAQ/TANDEM COMPUTER, Chicago, IL

1983-2003

Technical Support Analyst 2001-2003

Provided second level on-site and phone support of customer

telecommunications IS-41 software.

Duties included support for the installation and implementation of Home

Location Register applications on customer systems, working all customer

issues that involved the application software and hardware.

Advisory Support Engineer 1997-2001

Customer support of Tandem Computer mainframe Responsibilities included

performing professional services on customer premises with focus on

migration to newer technology systems with setup of system hardware and

their WAN/LAN network. Other duties included assisting/ advising other

customer engineers on their customer systems.

. Key member of a team that resolved repair problems daily ensuring

customer satisfaction.

. Interfaced with clients and increased sales.

Support Engineer 1987-1997

Installation and customer support of Tandem Computer systems. Duties

included providing hardware support/preventative maintenance of systems and

maintaining accurate database records.

. Actively involved in repairing hardware under critical deadlines.

. Key member in implementation and support of Himalaya S-series systems.

Manufacturing positions 1983-1987

Logistics Coordinator- Responsible for spare parts inventory in customer

service office.

Peripheral Test Technician - Integration and testing of computer and

peripheral products in a manufacturing environment.

Quality Assurance Inspector- Responsibility for quality of finished and in-

process computer systems equipment.

EDUCATION

Electronic Technician Diploma DeVry Institute of Technology 1982-1984

Computer Technology Diploma, Control Data Institute 1984-1985

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