Manager Sales

David B. Carl

***** *. **** ****

Harrisonville, MO 64701

Phone 816-***-****

E-mail ********@*****.***

Education Longview Community College

Electronics Institute 1/98-12/98

Certificate in Computer Programming

Summa Cum Laude, Vice President's List, Perfect Attendance

Award

Computer languages: SQL, Visual C++, Visual Basic, Access,

Pascal, Basic, DOS

Computer skills and systems: MS Office XP, 2003, 2000, Windows

7, Windows 2000, Vista, XP, NT,'98

Summary of Experience

qualifications Addressed tier 1, tier 2 and some tier 3 issues

Analyzed and edited code

Triaged tier 3 issues

Utilized remote access applications

Supported Job Monitor

WebEx meeting administration

Sharepoint administration

Certified in Oracle Siebel

Processed sales commissions reports

Analyzed and addressed data issues

Utilized HEAT, LYNx and Onyx as Problem Management applications

Supported all software used internally (Onyx, Test Director,

MedPoint, LYNx, Inside, Project Tracking, etc.).

Supported all GeoAccess solutions purchased by external

clients.

Involved in QA testing, support and rollout of new products

(DisruptionAnalysis, CAQH, etc)

Tested upgrades and changes to internal applications.

Documentation of internal application processes

Assisted Team Lead with various duties

Supported and assisted restaurants with POS, host pc, printers,

terminals, credit card authorization/posting, sales reports,

manager's reports, labor issues, connections (internet and

intranet), ISDN and frame relay connections,

PeopleSoft/PeopleTools accounting software, Eatec inventory

software, Squirrel point of sale software

Supported H&R Block tax and bookkeeping software.

Installation of software, hardware, and imaging of new PCs.

Installed POS systems in new and remodeled restaurants

Analyzed and corrected federal tax returns

Analyzed accounts payable

Reconciled accounts

Projected and budgeted monthly and yearly accounts

Scheduled employees

Trained peers and employees

Set short and long term goals

Facilitated weekly and monthly meetings

Presented team building, Situational Leadership, and Total

Quality Management seminars

Entered and retrieved data using in-store processor

Uploaded data weekly to mainframe

Inventorying and ordering daily

Staffing and local marketing

Worked as a team member

Set and met deadlines

Supervised new restaurant construction and remodels

Performed reviews on employees

Professional Dept of the Treasury 3/10-present Tax Examiner

experience Kansas City, MO

Ingenix/GeoAccess, Inc. 8/00-7/09 IT Support

analyst Lenexa, KS

Houlihans 7/99-08/00 IT POS

support analyst Kansas City, MO

Dept of Commerce 5/00-7/00 Census

enumerator Kansas City, KS

H&R Block 12/99-02/00 Software

support Kansas City, MO

Awards received People Development, Outstanding Store manager, Operations

Excellence, Numerous sales and profitability awards

Community Rotary club, Optimist club

activities

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