Administrative Assistant Medical

Charissa Bertolo

*** ******* ******

Syracuse, New York 13208

315-***-****

***************@*****.***

Career Objective: Clinic Assistant

Highlights of Qualifications

. Proficiency in Microsoft Office Applications 2003/2007 (Word, Excel,

Access and PowerPoint)

. Enjoy the challenge of prioritizing responsibilities and multi-tasking

in a fast paced environment

. Self-motivated; equally effective working in self-managed projects and

as a member of a team

. Able to identify, collect, and organize data for analysis and decision-

making

. Well organized; strong in planning and implementing programs

. Diligently attends to details and pursues quality in accomplishing

tasks

. Excellent communication and public relations skills; awarded a Morning

Greeter certificate

Professional Administrative Skills

. Scheduled conference meetings, prepared contract summary and check

requests for processing

. Answered a multi-line telephone system and directed calls to

appropriate personnel

. Handled a minimum of 200 calls a day using a six-way switchboard and

trained Assistant Operators

. Entered considerable data using multiple computer databases

. Performed general clerical duties that included: photocopying, faxing,

mailing, and filing

. Reviewed, edited, composed, and filed documentation according to

company policies and procedures

. Professionally greeted 25 prospective clients daily and directed them

to appropriate staff

. Accomplished complex photocopying projects for claimants under

deadlines

. Organized and prepared documentation for presentations

. Routinely reviewed, analyzed, and calculated 75-100 medical and dental

claim payments

. Resolved personal insurance issues and inquiries to the satisfaction

of all parties

Work History

Administrative Assistant, Temporary Crouse Medical Practice

Syracuse, NY 2010

Administrative Assistant, Internship Rosewood Heights Syracuse, NY

2010

Claims Processor POMCO Syracuse, NY

2008-2009

Claims Processor RMSCO Syracuse, NY

2007-2008

Switchboard Operator, Temporary New York State Ins. Fund

Syracuse, NY 2005-2007

Administrative Assistant CNY Agency Incorporated

Syracuse, NY 2005

Administrative Assistant, Internship ONCENTER Complex Syracuse, NY

2004

Education

Business Office Administrative Training Women's Opportunity Center

Syracuse, NY

AS, Business Administrative Assistant Bryant & Stratton College

Syracuse, NY

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