Customer Service Manager

Location:

Posted:

March 04, 2011

Terrah Thompson

**********@*****.***

______________________________________________________________________________________

OBJECTIVE: Pharmacy Technician position in a community pharmacy where I can apply my customer

service skills and knowledge of pharmacy practice and terminology

EDUCATION:

05/09-11/09 R.O.P. Career Technical School Education - Pharmacy Technician - Rialto, CA

09/05-05/06 Riverside Community College - Riverside, CA

08/02-04/04 American Schools High School, Lansing, IL

EXTERNSHIP:

05/09-11/09 - Kaiser Permanente 10917 Magnolia Ave, Riverside, CA92505 1st Floor - Park Sierra

Pharmacy Technician - Duties included pulling medications, labeling RX medications, filing, reconstituting,

compounding, filling RX’s, CRP inventory, also general stock duties

EXPERIENCE:

02/08-01/11 - imageWest.TV 6643 Schuster Street, Las Vegas, NV 89118

Manager: B. Thompson 702-***-****

Achievement: Promotion

Lead Customer Service / Call Center Rep- Duties included peer training, phone directory, communicating

back and forth with vendors, order taking, payment/refund processing, return/exchange processing, coping,

filing, faxing, data entry, warehouse picking/packing/shipping orders, USPS/UPS/FED-Ex shipping labels

01/06-11/07 - SBG Forever 3848 Campus #101 Newport Beach, CA 92660

Manager: A. Snyder 702-***-****

Customer Service - Duties included phone directory, order taking, payment/refund processing,

return/exchange processing, coping, filing, faxing, data entry, warehouse picking/packing/shipping orders,

USPS/UPS/FED-Ex shipping labels

07/05-08/05 - Starcrest of California - 3360 Brennan Ave, Perris CA 92599 - 951-***-****

Telephone Order Center/Call Backs - Duties included high volume order taking, also verifying incomplete

orders

CERTIFICATE/SKILLS:

NV Certified Pharmacy Technician License No. PT11857

CA Certified Pharmacy Technician License No. 99528

Typing skills 50+ wpm 10 key, 4 years retail customer service, clerical duties and interpersonal skills. MS

Word, Excel, and Quickbooks

REFERENES:

Stan Snyder - imageWest.TV. Owner - 702-***-****

Gary Zeleski - Pharmacist Kaiser - 951-***-****

Jennifer Austin – Co-worker - 951-***-****