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Customer Service Management

Location:
Pflugerville, Texas, 78660, United States
Posted:
March 14, 2011

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**** H. ******

**** ********* ******* ( Pflugerville, TX 78660 ( 512-***-**** (

*.*.********@*****.***

Registered Dietitian

Profile

Results-driven and organized leader offering over 15 years of experience

encompassing account management, sales/marketing strategizing, and facility

oversight. Registered and licensed dietitian, with extensive experience in

promoting services in hospital, long term care, and assisted living

environments. Adept at developing business programs through strategic

planning and resource management. Skilled in creating and implementing

health services programs in a timely manner and within predetermined

financial parameters. Additional areas of expertise include:

Trend Analysis ( Team Facilitation ( Community Relations ( Project

Management ( Customer Service

Personnel Development ( Client Relations ( Nutritional Services ( Budget

Oversight

Professional Synopsis

. Created marketing programs to be presented to physicians, nurses, and

case managers

. Developed PowerPoint presentations to promote Rosemont Assisted Living.

. Increased assisted living occupancy from 48 residents to 103 in six

months, augmenting company revenues.

. Marketed a diabetes program to physicians and increased class attendance

from 2-3 clients to 12-15 clients.

. Promoted core service goals in surrounding communities through attendance

at Chamber of Commerce events and developed a positive rapport with

community leaders.

. Oversaw account acquisition, retention, and management.

. Scheduled appointments with directors concerning the placement of home

health services in buildings, establishing a client base.

Operations Oversight:

. Provided full financial management for a $2.6M annual budget and

personnel direction for over 80 employees in a 120-bed assisted living

and memory support community.

. Managed a nutritional department budget, producing $40K in one-year

savings.

. Provided an in-service for managers/physicians and established weekly on-

site visits for case managers and discharge planners.

. Oversaw the Rosemont Assisted Living and Memory Support facility,

improving resident satisfaction and well being through the implementation

of seasonal and family-oriented activities led by counselors and

facilitating cooperative relationships between residents their families.

. Ensured budget compliance and managed purchasing for Gulfpointe Specialty

Hospital.

. Headed staffing activities, including recruitment and development.

. Completed nutritional assessments of patients, managed 10-15 full/part-

time employees, ensured proper meal services delivery, and established a

closed tube feeding system with the pharmacy at Gulfpointe Specialty

Hospital.

. Spearheaded the establishment of a consulting business, from inception to

realization.

. Evaluated a facility two-year census status at 55% and initiated

proactive resident family member contacts of placement follow-up tours

and personal phone calls, offering improved residential communication and

increasing occupancy to 80% within three months.

Page 1 of 2

**** H. ******

512-***-**** ( ***********@*****.***

Career Track

Independent Life and Health Insurance Agent 2008-

PRESENT

TLC ENTERPRISES Owner

200

6-PRESENT

Hospital at Westlake Medical Center

Dietitian

2007-PRESENT

TRINITY CARE CENTER

Admissions

Coordinator

2006-2007

Cornerstone Hospital

Clinical Dietitian 2005

Health Priority Health Care

Business Development 2004-2005

Gulfpointe Specialty Hospital

Director of Food and Nutrition 2003

Rosemont Assisted Living

Marketing Director/Executive Director 2000-2003

TLC Enterprises

Owner/Executive Director 1994-2000

Doctors Regional Medical Center

Chief Clinical Dietitian 1994-1995

Spohn Hospital

Clinical Dietitian 1993-1994

Clay County Medical Center

Dietary Director 1991-1993

Dan-tetics Dietetic Management

Consultant Dietitian Prior to 1990

Academic Credentials

Master of Business Administration, Texas A&M University at Corpus Christi

Bachelor of Science in Food and Nutrition, Texas Tech University

Certificate of Dietetic Internship, Veterans Administration

Medical Center

Registered and Licensed Dietitian

Life and Health License, Texas 2008-Present

Page 2 of 2



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