Customer Service Administrative Assistant

SHAHNAZ LINTJEWAS

***** ******** ***** ( Silver Spring, MD 20902 (

240-***-**** ( *******.*********@*****.***

Objective After holding so many jobs that cater to customers, I think I

understand the inner operation of hospitality and guest services. I

want to expand my work experience to include an administrative

position in a business setting that utilizes my diligence,

organizational and customer service skills.

Education

2011- University of Maryland University College, Shady Grove, Maryland

Major: Business

2008-present Montgomery College, Rockville, Maryland

Major: Business

2007-2007 University of Maryland, Baltimore County, Maryland

Major: Psychology

Work Experience

September 2010-December 2010

Administrative Assistant Intern, Aerotek, Rockville, MD

-Administer pre employment paperwork, enter backgrounds checks,

verify employment

-handle sensitive information - receptionist/clerical duties

May 2008-September 2010

Guest Service Agent, The Legacy Hotel & Meeting Center, Rockville, MD

1775 Rockville Pike, Rockville, MD 301-***-****

www.thelegacyhotel.com

-Provide concierge services, direct calls, settle guest issues

-Retrieve guest reservations from third party vendors to enter into

the system, check guests in and

out, and take reservations by phone

-Enter and file sensitive financial information, handle financial

accounts and other secretarial tasks

February 2008-May 2008

Keyholder, Godiva Chocolatier [White Flint Mall], Rockville, MD

-Rang up guests and handled payments

-Cleaned and organized the main chocolate display, made fresh

products, and closed the store

-Ordered supplies and received shipment, accounted for damages,

arranged and organized store

-Promoted to PM keyholder and was offered the assistant manager

position before resignation

February 2008-May 2008

Hostess, Bertucci's Italian Restaurante [White Flint Mall], Rockville,

MD

-Meet and greet the guests and seat them according to the rotation

sheet.

- Required excellent customer service and organizational skills

December 2005-February 2008

Team member, Target, Wheaton, MD

-Over two years, I have been a soft lines team member, AM/PM

receptionist, and rewrap specialist.

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