Technician Service

ERIC ALLEN

Senior Technician with **+ years of field service experience working with

desktops, laptops, networks and printers

Technical Education/Training

. A+ Certified

. Dell Certified Desktop and Laptop Installation and Set up

. IBM Laptop Warranty Basics Certified / Lenovo installation

and setup

. Windows Installation and Configuration

. Computer Networks, Printers; Desktop and Network and other

peripherals

. Control Data Institute, Certificate of Computer Electronics

Relevant Experience

SHIELDS, HARPER & CO - Phoenix, AZ

02/07 - Present

Service Technician

Provide Break/Fix service for Desktop, Network and Peripherals for BP Arco

clients. Interact with facility owners, BP Arco representatives, and

consultants. Assist BP Arco help desk with remote technical support

scenarios. Document services rendered, track equipment serial numbers and

ship equipment cores for internal processing. Work with Third Party Vendors

to resolve source of failure between special equipment and system.

DATA SERV / WANG LABORATORIES - Los Angeles, CA; Phoenix, AZ

04/87 - 12/00

Field Service Representative / Senior Technician

Provided Break/Fix service for Desktop, Network and Peripherals. Served as

first line Tech Support for supervisors and coworkers. Coordinated and

prioritized work orders with team members. Provided training to new hires.

Coordinated with multiple dispatch systems. Maintained parts inventory:

shipping, receiving and tracking.

NORTHROP GRUMMAN INFORMATION - Phoenix, AZ

01/01 - 01/02

Field Service Representative / Technician

Provide Break/Fix service for Desktop, Network and Peripherals for a client

base of 800+ users. Installed and upgraded laptop, desktop, and peripheral

equipment. Performed troubleshooting for network connectivity problems.

Repaired high output printers. Coordinated with multiple dispatch systems,

keeping clients and help desks apprised of all situations.

Other Experience

RITE-WAY CARPET CLEANING (05/06-02/07) - Phoenix, AZ

02/05 - 02/07

ADOBE CARPET CLEANING (02/05-05/06)

Cleaning Technician

Provided cleaning and maintenance services for carpets, upholsteries and

tile. Determine customer needs and ensure customer satisfaction.

Responsible for inventory, maintenance of equipment, continual

communication with office and timely service.

NEW LIFE MANOR, INC - Phoenix, AZ

02/02 - 02/05

Behavioral Health Technician

Supervised and assisted youths in a group home for delinquent and

emotionally disturbed adolescents. Administered house rules and schedules,

maintained facility security, provided supportive relationships and

counseling.

Professional References Available Upon Request

Contact this candidate