Customer Service Sales

GARY A. OLSON

**** **** ****** **** * i l b e r t, A Z 8 5 2 9 8

****.******@***.*** Home ( 4 8 0 ) 656 6318 M o b i l e ( 4 8 0 ) 202 0557

Actively seeking a position as a

( C OMPUTER T ECHNOLOGIST )

Within an organization that prizes an accomplished individual with a strong passion for success in computer

technology, maintenance, networking and security support

P R O F I L E O F Q U A L I F I C AT I O N S

A committed and intuitive professional with years of comprehensive computer training and support

A keen eye for detail has placed me in high profile assignments responsible for all aspects of Technology and

Support, Strategic Planning, Management and Leadership, Sales and Customer Support Problem Solving, and Revenue

Improvement strategies

Analytical and problem solver with strong figure aptitude and ability to quickly grasp complex concepts

Ability to handle stressful situations with competence and quickly adapt and excel within dynamic environment

Highly motivated and self starter, with recognized professionalism, multitasking skills, and commitment to

excellence

Sensitive and responsive to customer’s needs with strong commitment to ensuring cost effective strategies while

optimizing quality

Possess strong interpersonal and organizational skills; able to develop and establish strategic relationships with

customers and professionals at various levels

TRAINING

Tech Skills Technical School Mesa Arizona

Com TIA A+ certification August 2009

Com TIA Network + certification October 2009

MCSA certification April 2010

• Installing, Configuring, and Administering Microsoft

Windows XP Professional

• Managing and Maintaining a Microsoft Windows

Server 2003 Environment

• Implementing, Managing, and Maintaining a Microsoft

Window Server 2003 Network Infrastructure

TECHNICAL SKILLS

Windows 2003/NT Server and workstations; Windows Vista, XP, 95/98; TCP/IP; IPX; NET BEUI (Ethernet); MS Active

Directories; Ghost Imaging; IBM; NT Terminal server; Windows 2000 Professional; Windows 2000 Server; Windows 9x;

Windows NT4; VOIP Phone System; Routers and Hubs; Network Printer Installation and Support; PC Upgrade and repairs;

Perform preventive maintenance of networks including securing and protecting network cabling; Configure WAN technology

GARY A. OLSON

4736 Blue Spruce Lane G i l b e r t, A Z 8 5 2 9 8

****.******@***.*** Home ( 4 8 0 ) 656 6318 M o b i l e ( 4 8 0 ) 202 0557

types and properties; Configuration of subnets and addressing schemes; Monitor and optimize system performance and

reliability; Configure and troubleshoot security; Manage devices; Access resources; Disaster recovery; Manage network

infrastructure

CORE COMPETENCIES

FOCUS ON RESULT; Effectively identify and resolve problems using creativity and available resources. Tackle tough problems

and follow through to satisfactory conclusion.

CUSTOMER SERVICE; Extremely sociable and able to put client at ease. Ability to negotiate and persuade to achieve desired

results. COMPLEX PROBLEM SOLVING; Identifying complex problems and reviewing related information to develop and evaluate

options and implement solutions.

RESOURCEFUL AND WELL ORGANIZED; skilled in activity planning, task management and project follow through.

CAREER OVERVIEW

Contract Employee AVNET: Aerotek Chandler, AZ 11/2010 Present

Using Avnet best practices built custom ordered computers and servers for various clients; integrated motherboards, hard

drives, memory, fiber, Nic and Ethernet cards. Cabled all components; updated bios, firmware, set raid configurations and

installed operating systems; responsible for using Avent 5 S practices for maintaining efficient work productivity and clean

working environment.

Crew Member: Wilson Farms: Minot, ND 08/2010 11/2010

Supervised Harvest Crew: operating state of the art equipment, calibrating monitoring systems which keep track of bushels

per acre, field mapping, and moisture content: used and calibrated GPS auto steer: Responsible for maintaining and upkeep

on all machinery; Responsible for trucking of grain to elevator on site grain storage.

CREW LEADER: US CENSUS BUREAU Gilbert AZ 04/2010 – 08/2010

Lead week long training session to prepare 20 enumerators for field work. Supervise enumerators on daily bases to assign

work and their area to be covered. Met with Enumerators daily to verify and track their performance, collect payroll time

sheets and answer questions and update them on Census information.

TAX PROFESSIONAL: H&R BLOCK Gilbert, AZ 01/2009 Present

Educate and sell insurance and financial products to individuals, families and businesses. Provided quotes to customers

GARY A. OLSON

4736 Blue Spruce Lane G i l b e r t, A Z 8 5 2 9 8

****.******@***.*** Home ( 4 8 0 ) 656 6318 M o b i l e ( 4 8 0 ) 202 0557

using insurance quoting software. All applications are written on computers, uploaded client information for proper policy

issue, and also down loaded all updates to maintain proper company compliance; maintained all computers, routers,

modems, printers and scanners for daily operations. Prospects for business included using email, direct mail, cold calling,

telemarketing, networking and referrals. Independent agent selling life, annuity, health, supplements. Agent also licensed in

property and casualty.

BUSINESS MANAGER/BROKER: Century 21 Minot ND 06/1990 10/2005

Managed accounts receivable and payable, payroll and commission checks, reconciled both general and trust accounts.

Through the use of MLS software input and researched listing tracked pended and sold properties for company reports.

Maintained the company’s network troubleshooting connectivity problems. Set up agent computers to utilize company network

printers and scanners. Used digital camera to take pictures and software to compose and upload virtual pictures to the web.

Used Microsoft Front Page to maintain and make needed changes to company website Managed the relocation dept and set

up criteria for agents to work in this dept. Supply requisitions agent. Held sales meetings, trained agents on protocol and laws

pertaining to real estate, also set up tracking system for all ad and sales calls for advertisement budget.

Contact this candidate