Electrical Engineer Project

Christian Viveros

**** **** ******, ******, ****, USA

Cellular: 440-***-****

Email: ****************@*******.***

SUMMARY

Application Support Engineer with over 17 years of Engineering and

Project Management experience. Areas of expertise include Microsoft

Operating Systems Administration, Cisco routing & switching and wireless

technologies, vast array of experience with Rockwell Automation Software

and Allen Bradley Controllers. Proven ability to assist customers and

translate it into a business opportunity incorporating company products

and services. Customer focused, consultative, with strong presentation,

communication, interpersonal and teamwork skills. Fluent in Spanish.

PROFESSIONAL EXPERIENCE

Rockwell Automation, Mayfield, OH, 2001 - Present

Application Support Engineer

. Acted a technical expert and handled customers' technical questions

or concerns, and obtained solution; details and requirements during

support sales cycle process.

. Provide technical support and training by maintaining knowledge of

industry standards, maintaining awareness of competitive products,

and new technology developments

. Reduced incoming queries from sales staff and customers by 25% by

developing clear concise technical support materials including FAQ,

facts sheets, and so on to reduce repetitive calls.

. Presented infrastructure solutions to a diverse customer base,

provided technical leadership in communicating the advantages of

company products and connected value proposition with business

needs.

. Reviewed technical and commercial Customer issues in collaboration

with various company departments and subject matter experts.

. Provided customer feedback to Product Management and Support teams.

. Developed AutoCAD Engineering Electrical Design.

. Investigated new solution areas and potential complementary product

solutions and capabilities for customers.

. Responsible for the design of building automation control systems

utilizing company products to meet customer requirements.

. Experience in PLC Programming. ControlLogix, CompactLogix, SLC 500,

PLC5, etc...

. Achieved working knowledge on the following Rockwell Automation

Integrated Architecture products: FactoryTalk Services Platform,

Visualization, NetLinx and Logix Platforms.

. Highly skilled MS Windows System Administration experience &

knowledgeable of Vmware.

. Solid skills in network infrastructure issues in multi-network LAN

/WAN.

. Experience with Microsoft VISUAL BASIC & Microsoft SQL Server.

Accomplishments:

. Achieved significant improvements to the accuracy, consistency

and speed of answers by implementing templates, eliminating

redundancies and simplifying processes thus helping the

business unit achieve its goals.

Software Instructor (at Rockwell Automation)

. Taught and became the subject matter expert for the following

Rockwell Automation Software Suite of Products.

o Microsoft Fundamentals

o Windows Server 2003 Fundamentals

o SQL Server 2005

o FactoryTalK

o FactoryTalk View SE

o FactoryTalk Transaction manager

o RSView32

o Ethernet I/P Routing, switching, and security technology

. Developed and or updated technical course material on assigned

Rockwell Automation Software Suite of Products. This included

manuals, presentations, application examples, labs, homework and

exams to be used as part of instructor led training programs.

. Achieved excellent presentation and communication skills and

presented to a diverse audience, it included Field Engineers,

Instructors, Technical Support, and Commercial Engineers.

. Acted as a mentor to our newly hired Engineers in Training (EIT)

associates

. Achieved great technical writing skills as a wrote all courseware

for my classes

. Maintained good relationships and obtained great cooperation from

Commercial Engineers, CST and other application specialists to

produce optimal Courseware material.

Accomplishments:

Incorporated "lessons learned" from students into my completed Courseware

material to better help Rockwell engineers identify and prevent potential

software issues in the field

Tekelektrik, (Owner) Russells Point, OH, 1999 to 2001

Electrical Engineer

. Design and implement automation and control solutions for customer

specific applications which included Project design, Bill of

materials, wiring diagrams using Auto CAD, PLC programming and

enclosure assembly.

. Performed Electrical Engineering and Automation Consulting for

local Industry.

. Assisted customers with Reverse Engineering Projects whenever there

was no documentation on specific production lines or equipment

Accomplishments:

I derived great satisfaction from having my own Company and from offering

a product or service which was valued by industries in the market place

and seen tangible results.

Sankyo America Inc, Sidney, OH, 1997 to 1999

Electrical Engineer/Technician

. Worked as an Electrical Engineer at Sankyo America, a Japanese OEM

company out of Sidney Ohio that manufactured Servo Feeds for the

Stamping Press industry

. Performed as the primary liaison between the Japanese electrical

engineers and America and European customers to meet goals and

design specifications.

. As an OEM company I was responsible for meeting with customers and

assessing customer requirements and funneling this information to

the Japanese Engineers in the form of Proposals, written

procedures, electrical drawings, and following European Code and

specifications.

. Performed Product presentations to customers, and trained personnel

on how to use and operate our Servo Feeders.

. Drives and Inverter selection and troubleshooting support.

. I participated in several trade shows as the Technical Expert in

Europe and in the USA.

. Designed and Engineered Technical Manuals, supporting diagrams,

electrical schematics, and logical design based on EC regulations,

DIN, JIS, and ANSI Electrical codes.

. Designed, procured, and assembled different control prototypes for

our PLC controlled equipment.

. Collaborated with mechanical engineers to plan electrical and

mechanical interface of our controls.

. Reviewed and researched comprehensive customer specifications, and

recommended conformance and exceptions to maximize the cost /

benefit ratio.

Occidental Chemical, Kenton, OH, 1995 to 1997

Project Engineer

. Managed company's Capital Projects. Planned and Identified project

Work Breakdown structure to complete projects.

. Designed and Managed Project Scopes on several projects

. Managed Union contractors and made sure projects were completed as

per Scope of the Project. Managed a crew of 6 people per project

. Completed all project testing and finalized all documentation and

manuals

Accomplishments:

. I was the lead Project engineer for a large Replacement of

Antiquated Relay Controlled Systems to PLC Controlled System.

Replacement was performed in a whole building including equipment

and Motor Control center

PROFESSIONAL DEVELOPMENT AND EDUCATION

Bachelor of Science in Technical Management. Devry University

Columbus/Ohio, 2003.

Associate degree in Electrical Electronics Technology, Edison State

Community College Piqua/Ohio, 1990

Currently pursuing my MSEE (Master of Science in Electrical Engineering)

at Cleveland State University

REFERENCES - Available upon request

Contact this candidate