Customer Service Sales

Shaniqua Baldwin

**** ***** **. ***. #****

Houston, TX 77082

Cell 281-***-****

*************@*****.***

Detail oriented professional with diversified experience. Experienced

Customer Service, planning and scheduling, sales, and conflict resolution.

Known as; a problem solver and self-starter, able to handle multiple

projects simultaneously while maintaining an effective balance of priority

and high productivity.

Accomplishments

. Ranked as the number eighth top recruiter in Texas.

. Ranked as the number tenth in sales in Houston.

. Team Achievement Awards for various projects and activities.

. Valedictorian

. Class President

Professional Experience

Comfort Suites, Houston, Texas 2012-

present

Front Desk Clerk, Receptionist

. Manage the daily operations of guests checking in and out.

. Utilize Customer Service Skills and conflict resolution.

. Book Customer reservations.

. Maintain confidential Customer records.

. Data Entry.

Primerica Financial Services, Houston, Texas 2012-

present

Self Employed - Financial Educator / Planner

. Interview and hire new employees.

. Coach, trained and developed new employees.

. Create financial plans for clients.

. Identified customer financial needs and offer suggestions.

HEB Bakery, Houston, Texas 2011-2012

Cake Decorator

. Decorate cakes to Customer satisfaction.

. Offered personalization of cake orders.

Houston Police Department - Internal Affairs Division

2009-2009

Intern

. Utilized learned office skills such as; data entry, typing, filing,

faxing and answering phones.

Education/Other

Culinary Institute of Alain & Marie Lenotre - completed Associates Degree

in Applied Science - Baking and Pastry Specialty.

Certification and Licenses: Life Insurance License, Certified Debt

Resolution

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