Customer Service Manager

916-***-**** schultheisfamily@

msn.com

Jim Schultheis

Objective To obtain a PC Technician/Help Desk Analyst

position using my extensive systems installation,

repair, maintenance and customer service

Technical experience.

Summary Microsoft Office Suite 2003-2007; Windows XP/Vista;

Cisco IP Phones; Microsoft Remote Control Console

SMS; SAP; Numara Track It Help Desk Software; LAN

Connectivity; Network Security, Firewall; SSL VPN;

Pointsec Data Encryption

Experience 12/1996 - 6/2009 County of Sacramento, Municipal

Services Agency: Public Works/Water Resources

Sacramento, CA

Contract Employee - Information Technology Analyst

II

Troubleshoot, maintain and provide ongoing support

for over 900 desktop and networked PC's

Repeatedly recognized for quick problem resolution

and customer service satisfaction

Equipment setup and configuration

Built and maintained AutoCad license server for

Water Resources Agency

Managed and setup Notebooks running Maximo

software; incorporating air cards for remote access

Built and installed the Videx Lock System on four

remote servers

Provide support for ongoing projects

Responsible for tracking hardware and software

orders

Assisted in managing the MS Office 2007 rollout for

the entire agency

Train end users on use of hardware and software

10/1991 - 12/1996 Jim Schultheis Computers

Sacramento, CA

Owner

Test application software in a Windows environment

Troubleshoot and resolve operating system errors

Software/hardware installations and upgrades

Build custom systems based on customer needs

4/1991 - 8/1991 Iron Oak Supply Corp. Sacramento,

CA

Director of Management Information Systems

Generated $1 Million in annual savings by

consolidating three mainframes to one

Project scope spanned from design specification to

final test and debug

11/1998 - 12/1990 First Federal Credit Union

Sacramento, CA

Manager of Data Processing

Acquisition, installation, and maintenance of key

hardware/software

Designed and implemented programs to identify

delinquent accounts resulting in increased annual

interest income

9/1978 - 7/1988 Yolo County

Woodland, CA

Operations Manager

Managed 5 computer operators servicing three

client counties

Instrumental in the marketing and technical support

of data processing services to outside agencies

Certifications/ resulting in increased revenue

Training

Microsoft Domain Admin

Motorola Network Communications

HP System Management

HP Laser Printer Systems

Education

Cosumnes River College, Sacramento CA 1976 - 1978

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