Manager Human Resources

TERRI MAYS

**** *** ******* ? Benton Harbor, MI *9022 ? 269-***-****

(Mobile) ? 269-***-**** (Home) ? *********@*******.***

Professional Profile: An autonomous, innovative and a seasoned

professional with expertise in Employment Workforce/Training & Career

Development, Job Counseling & Placement, Project and Operation Management,

Facilitation Skills, Human Resources, Recruiting, Business Services,

Employee Relations and Business Administration.

EDUCATIONAL HISTORY

Master Business Administration Cornerstone University, Grand Rapids,

MI. June/2008 GPA 3.5

Bachelor of Religious Education International Seminary University,

Orlando, FL. April/2004 GPA 3.5

Lake Michigan College Business and Professional subjects

CORE COMPETENCIES

. Develops and Inspires Others: Builds and maintains relationships that

motivate, guide and/or reinforce the performance of others toward goal

accomplishments. Develops self and others to improve performance in

current role and to prepare for future roles; seeks and provides

feedback and coaching to enhance performance.

. Delivers Results: Focuses on the critical few objectives that add the

most value and channels own and others'

energy to consistently deliver results that meet or exceed

expectations.

. Balances Immediate and Long Term Priorities: Seeks to meet critical

objectives while considering the impact

of those decisions and activities on the ability to achieve long-term

goals.

. Imports and Exports Good Ideas: Relentlessly seeks, shares and adopts

ideas and best practices in and

outside the Company and embraces change introduced by others.

. Project Management: Well-honed ability to guide major projects

through all stages from initial concept

through program design, infrastructure development, and collaboration

with businesses, community organizations, and

internal infrastructures and more.

. Collaborator: Ability to create synergistic relationships among

colleagues, community and business leaders

and other targeted audiences in order to address the opportunities

and challenges facing individuals served.

. Human Resources: Adept with Employee Relations; staffing and

termination procedures, complete job

application process, recruiting, identifying, employee development,

behavioral interviewing, compiling reports and

counseling.

PROFESSIONAL EXPERIENCE

Benton Harbor Area Schools, Benton Harbor, MI

July 2008-June 2009

Human Resource Manager

Highlights: Benton Harbor Area Schools originally founded in 1872 is a

public school district in Benton Harbor, Michigan. Hired into the

organization as a Human Resource Manager with essential responsibilities

that included providing a wide range of personnel duties within a

procedural framework set by the Human Resources Department. Assisted

with hiring and interview procedures, prepared job descriptions,

investigated and resolved employee complaints, grievance handling and

contract disputes for 5 separate union groups inclusive of

administrators, teachers, paraprofessionals, bus drivers and

custodians/security personnel. Prepared reports and managed internal

databases. Compiled teacher evaluations and logged professional

development hours for over 300 teachers. Provided employment

verifications for several employers while providing Human Resource

support for a district of approximately 15 plus administrative staff, 16

locations and approximately 1500 students. Contributions include:

. Conducted exit interviews as appropriate

. Investigated employee complaints and grievance handling

. Performed both hands-on and strategic roles in providing human

resources expertise in employee relations

. Provide direct support for approximately 600 employees and 13

administrative officials

. Provided excellent organizational and interpersonal skills

. Assisted in screening of applications and conducting initial job

interviews

. Maintained relationships and communicated with businesses in the

community

. Maintained accurate and complete personnel records while maintaining

confidentiality

. Assisted with counseling and recommend action regarding employee

relation's issues and guidelines

. Assisted with the employee termination process and conflict management

while providing solutions

. Prepared required state and federal reports

. Interacted and worked closely with management and employees relating

to personnel and union issues

. Excellent oral and written communication skills

Michigan Works! Berrien Cass Van Buren, Benton Harbor, MI

February 2005 - February2008

Employment Placement and Career Developer

May 2007 - February 2008

Business Services Manager

Aug 2006 - May 2007

Chief of Staff

Jan 2006 - Aug 2006

Business Services Liaison

Feb 2005 - Jan 2006

Highlights: A non-profit organization which aims to strengthen regional

economy through Human Services, Workforce & Training Development and

employment opportunities for jobseekers and employment services for

employers throughout Southwest Michigan. Hired into the organization as

Business Services Liaison, promoted to Chief of Staff, second in command

while providing administrative support to the Executive Director, Executive

Staff and Workforce Development Board. Also provided staff support for over

100 employees inclusive of Benton Harbor, Buchanan, Dowagiac, Paw Paw and

South Haven locations. Served as Business Services Manager for Regional

Skills Alliance Hospitality grant which was competitively awarded. Moved

to the Employment Placement position to assist with a new start-up for

partnership with Heartland Alliance of Michigan.

TERRI MAYS

Continued

Contributions include:

Responsible for recruitment, selection and job counseling of

jobseekers, interviewed and scheduled candidates for job placement

with various employers, built and maintained employer relations while

maintaining a network of employers.

. Provided Project & Facilitation Management skills for various special

events, planned and customized job fairs while matching employer's

needs with participants' abilities, skills and interests. Recruited

jobseekers and facilitated career training workshops.

. Developed and maintained information bank regarding employability and

career development programs, succession planning and facilitation of

vocational training for underprivileged individuals of Berrien County

was implemented.

. Built synergistic relations by networking with local employers and

attending social events to improve the attraction rate and market

workforce development opportunities.

. Managed the relationships among the Executive Director, Workforce

Development Board and numerous community

leaders.

. Planned and prepared for quarterly Workforce Development Board

meetings, created Microsoft PowerPoint presentations, planned and

implemented work activities for the department.

Accomplishments:

. Served as Project Director for Four Winds Casino Resort Human Resource

project partnership, the largest employment opportunity for over 3,000

job ready candidates across the country at the time of grand opening.

Created, planned, promoted and hosted one of the largest job fairs for

Michigan Works, Berrien, Cass and Van Buren

. Executed a state funded grant for the Regional Skills Alliance for

Hospitality. Formed partnership with Lake Michigan College, fashioned

and facilitated 40+ Employer Council group, counseled, recruited and

identified qualified individuals for hospitality classes while

doubling the targeted number of participants.

Boys and Girls Club, Benton Harbor, MI

Aug 2004 - Dec 2004

Site Coordinator

Highlights: In the Benton Harbor community, boys and girls are left to

find their own recreation and companionship in the streets. An increasing

number of children are at home with no adult care or supervision. Young

people need to know that someone cares about them. The Boys and Girls Club

of Benton Harbor offer that and more. Club programs and services promote

and enhance the development of boys and girls by instilling a sense of

competence, usefulness, belonging and influence. Contributions include:

. Supervised and managed four (4) departments: Learning Center, Library,

Art and Drama, which included supervision of twenty individuals and

facilitation of continuous training for hundreds of underprivileged

youth each year. Performed H/R Generalist functions for support staff.

. Implemented the Academic and Career Development component in

conjunction with the 21st Century Community Learning Center grant.

. Collaborated with businesses and various universities while providing

assistance for underprivileged middle school students regarding

program delivery for the extended day program. Worked closely with

school personnel to encourage students to achieve academic success and

social skill building goals.

. Accomplishments:

. Achievements and implementations included accounting payroll, hiring,

firing, training and motivating staff.

. Analyzed budgets and financial statements for accuracy. Implemented

policies to support annual audit.

. Developed integrated lesson plans and implemented professional

development seminars for students and staff.

Whirlpool Corporation, Benton Harbor, MI

Trade Partner Support Specialist/Aerotek Temporary Services

Sept 2001- Dec 2003

National and Retail Account Coordinator /Whirlpool

Aug 1985- Jan 1994

Various Temporary Positions/Whirlpool

June 1981- Aug 1985

Highlights: Whirlpool Corporation is the world's leading manufacturer and

marketer of major home appliances, with annual sales of more than $18

billion, more than 73,000 employees and more than 70 manufacturing and

technology research centers around the world. The company markets

Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, Brastemp, Bauknecht and

other major brand names to consumers in nearly every country around the

world. Temporary positions were a career starter. Each year presented a

new opportunity to climb the corporate ladder leading to a full-time

position as Retail Account Coordinator. Contributions include:

. Handled Trade Relations inquiries and problems regarding product

returns while providing analytical support in a supply chain and

process improvement environment.

. Provided customer service and sales skills for perspective companies

and retailers which involved defining problems, troubleshooting,

information gathering and providing solutions for the Trade Partner

Support organization.

. Ability to communicate and respond effectively regarding complaints to

all Executive levels.

. Self-motivated, autonomous individual with the ability to multi-task,

prioritize, provide teamwork skills and meet deadlines.

. Provided educational, sales, marketing, patent law and strategic

planning experience.

PROFESSIONAL DEVELOPMENT

SHRM/PHR 12-Week Completion Certificate, Compensation Legislation,

Employee & Labor Relations and Risk Management) Project Management

Fundamentals, Introduction to Leadership, Facilitation Fundamentals,

Diversity, Diversity with Inclusion, Extreme Service, Stimulation for

Success, How to Deal with Irate Customers, Employer/Employee Focus

Retention

References: Included for your convenience.

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