Technician Software

MICHAEL P. ROSENTHAL

**-** ******** ****** ~ Wayne, New Jersey, 07470

973-***-**** *******@*******.***

SENIOR LEVEL DESKTOP TECHNICIAN

A highly skilled technician with more than 5 years of experience in desktop

support, junior level server and network administration; a passionate and

driven individual, motivated by my eagerness to continually broaden my

skills, and deliver maximum results for clients. Some select areas of

specialty include:

( Desktop Imaging ( Hardware/Software Support ( Backup

Administration

( Share Permissions ( Hardware/Software Upgrades (

System Upgrades

( Active Directory ( Blackberry Administration

PROFESSIONAL EXPERIENCE

OGDEN CAP PROPERTIES, New York, New York 2007 - 2009

Senior Desktop Support Technician

. Provided remote and on-site support to over 300 users, consisting of

hardware and software troubleshooting for desktops, laptops, printers,

and blackberries.

. Responsible for software installations and upgrades, hardware

replacement, local and network printer installations and configuration,

user profile migrations, and performed office relocations.

. Maintained accurate and up-to-date inventory records of all printers,

desktops, laptops, and blackberries.

. Managed user accounts, distribution lists and security groups in Active

Directory.

. Configured, tested and installed Windows XP operating systems using

imaging software.

. Provided backup and recoveries utilizing Veritas Backup Exec.

. Responsible for configuring Symantec Endpoint Protection upgrade, leading

to better corporate security and a decrease in time technicians spent

troubleshooting and removing viruses and malware.

. Contributed to the configuration, administration, and support of Windows

2000 and 2003 servers.

Accomplishments

< Established and documented lists of standardized procedures for issue

resolutions.

< Spearheaded successful effort to totally assimilate Microsoft Office

platforms.

< Promoted from junior to senior level technician within first six

months.

Computer Design & Services, Wayne, New Jersey 2004 - 2007

Desktop Support Technician

. Provided on-site hardware and software troubleshooting and support.

. Configuration and installation of desktops, laptops, and printers.

. Served as technical lead during desktop moves.

TECHNICAL SKILLS

Operating Systems: Microsoft Windows Server 2003; Microsoft Windows XP;

7

Software: Microsoft Office 2003; 2007; Blackberry Enterprise Manager;

Symantec Backup Exec; Symantec Endpoint Protection; Symantec

Ghost; Active Directory; Microsoft Internet Explorer, Mozilla

Firefox

Hardware: Cisco 871 Routers; Cisco 2960 Catalyst Switches, Dell Optiplex,

Dell Latitude

Protocols: TCP/IP; DHCP; DNS; SMTP; POP3

EDUCATION AND CERTIFICATIONS

THE CHUBB INSTITUTE, New York, New York, 2007

Certified Graduate, 12 Course Program in Computer Networking and Security

(4.0 GPA)

Certifications: A+; Network+; CCENT

Contact this candidate