Manager Sales
Resume:
RESUME
Phillip H. Wilkins
St. Clair MI 48079-3003
************@*********.***
OBJECTIVE:
IT Installation/Support Specialist where I can leverage my experience and technical expertise to achieve
client organization’s goals with respect to hardware and software issues in an accurate, timely and cost
effective manner.
HIGHLIGHTS OF QUALIFICATIONS:
• Over 30 years of hands-on experience in the IT environment
• Managed the complete IT function for the North American operations of a global corporation;
responsible for nearly 200 users in 3 locations and a travelling sales force
• Oversaw the transition from an in-house IT support staff to a third party service provider; as the
primary site contact, continually provided the user education and promoted the concepts and
requirements necessary to make the transition successful
• Recently achieved certification for PC support and network support as part of a plan to validate
skills obtained through on the job experience
TECHNICAL EXPERTISE:
Operating Systems and Applications:
AS400; Windows Server 2000/2003; Lotus Notes; Novell Server 4.1; GroupWise; Windows XP/ 9x; MS-
Office Professional (and add-ons Visio and Project),various other user specific software
Hardware Platforms:
AS400; Dell laptops, desktops and servers; IBM/Lenovo laptops, desktops and servers; HP servers; HP
Pro-Curve and Cisco routers and switches; Motorola wireless handheld computers and wireless access
points; HP printers; Zebra printers
Miscellaneous Technologies:
LAN, WAN and WLAN technologies; fiber and CAT5 wiring; Avaya Definity BCS administration; Mitel
business phone systems administration; Blackberry integration; explosion-proof environments
CERTIFICATIONS
• COMPTIA Network+ (December, 2010)
• COMPTIA A+ (September, 2010)
• ACT National Career Readiness Certificate-Gold Level (January, 2010)
• ADP PC Payroll/Report Smith Administration
• Hyperion Enterprise Financial Reporting Software Administration
• Introduction to Microsoft Office
• Novell Netware 4.x Installation & Configuration, Administration and Service & Support
• Novell GroupWise 4.x Administration
EMPLOYMENT HISTORY:
2003-2009 IT Manager Acheson Colloids Company, Port Huron MI
1997-2003 Network Manager Acheson Colloids Company, Port Huron MI
1992-1997 Application Programmer Acheson Colloids Company, Port Huron MI
1981-1991 Programmer/Site Financial Evans-St. Clair Inc., Marysville MI
Coordinator
1977-1980 DP Manager/Programmer St. Clair Rubber Company, Marysville MI
1976-1977 Programmer Trainee St. Clair County Road Commission,
Port Huron MI
EDUCATION:
Associates Degree-Data Processing St. Clair County Community College,
Port Huron MI
References Available Upon Request
Contact this candidate