Manager Customer Service
Resume:
Kind Attention : Recruitment Department
Dear Sir,
Further to your advertisement, please find attached my resume for your
favourable evaluation and consideration.
I have viewed your basic requirements and feeling myself eligible for the
above-mentioned post, I am applying in confidence and in pursuit of
exploring an employment opportunity as Procurement Executive / Logistic
Officer with your organization, I have enclosed my curriculum vitae
elaborating details of my experience, skills and education.
With over 20 years of rich experience in Procurement, Vendor Development,
Logistics, I am capable of donning many responsibilities. I am seeking an
opportunity in your organization offering a greater responsibility and
which can utilize my experience and skills for the growth of the
organization. In addition to my extensive local and international exposure
and hands on experience, I do have strong negotiation, communication,
customer service, and administrative skills. My broad background makes me
an excellent candidate for the above position
Realizing that it is not easy to evaluate a person from a summary
statement, I would appreciate the chance to discuss an employment with you
or your nominee.
Thanking you,
Yours Sincerely,
Jerome Yohanan
Mobile 009*********** (India)
Email : *********@*****.***
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Jerome Yohanan
Mobile: 0091 974-***-**** (India); Email: *********@*****.***
Seeking Administration Level assignments in Procurement with a growth
oriented organisation.
PROFESSIONAL SYNOPSIS
> A dynamic professional with over 20 years of rich experience in
Procurement, Vendor Development, and logistics.
> . Ability to analyze purchasing requisitions to ensure clarity
and completeness in technical specifications, quality
standards, quantities and deliveries.
. Identify potential vendors, develop selection criteria and per-
qualification.
. Develop and Issue Request for Quotation (RFQ) to qualified
vendors.
. Evaluate Bids to ensure technical and commercial compliance.
. Negotiate final price with vendors
. Issue Purchase Orders / Contracts and expedite timely
deliveries.
. Help control project schedule through delivery schedules.
. Vendor Performance Rating and Management.
. Review and negotiate contractual agreements to ensure
minimization of commercial risk and liability.
. Maintain proper records of procurement related activities for
any future reference/audit requirements.
. Responsible for assigning roles for team members and following
up on tasks execution ensuring conformity with department
policies and procedures, through regular communication of all
needed info.
. Responsible for implementation of purchasing cycle through
securing needed materials, getting optimum offers and prices
from suppliers to meet the specifications required by the
company.
. Following-up on contracts executions and the delivery of agreed
upon terms.
. Issuance of periodical reports to include follow-up on global &
local prices in addition to continuous search for better
suppliers to ensure the highest quality of supplied materials.
> Deft in managing the wide spectrum of tasks including
Procurement, Vendor Development, and Quality control across the
supply chain.
> Knowledge of the local market in sourcing and procuring materials such as
consumables, steel, pipes, electrical accessories, flanges, fittings,
instrumentation, motors, pumps, tools, vehicles etc. Familiar with the
chemical composition of raw materials according to DIN/ASTM/ISO standards
used in the manufacturing & construction industry.
> Good contacts in the local market for sourcing out fabrication workshops,
civil, mechanical, electrical and instrumentation contractors, service
contractors, logistics etc.
> Special expertise in sourcing / procuring machinery, spare parts, raw
materials etc from various parts of the world namely United States,
Europe, Japan, South Korea, Far East, India, China, Mexico, Middle East
and Far East.
> Adept in developing and establishing a cost effective vendor source for
timely procurement of material through in-depth negotiations, thereby
maintaining market & Cost leadership of the company.
> Excellent interpersonal, analytical & negotiation skills with proven
track record of achieving numerous cost savings during the career span.
> Attended training on ISO 9001 and a Certified Internal Auditor.
> Excellent Computer skills that includes Microsoft Office and exposure to
various ERP software's.
> Logistics - handled processes involved in a supply chain, liaising with a
variety of parties including suppliers of raw materials, manufacturers,
retailers, shipping lines, Inland and overseas transportation. This is
often a two-way process with return of goods.
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Jerome Yohanan
Mobile: 0091 974-***-**** (India); Email: *********@*****.***
CORE COMPETENCIES
Strategic Sourcing
. Directing the development and implementation of key procurement
strategies / contingency plans and ensuring that strategies & plans are
aligned with project, production & market requirements.
. Formulating budgets for timely procurement of bulk raw materials for
production operations.
. Market analysis and commodity price tracking for market positions and
ensuring optimum inventory levels for achieving cost savings without
hampering the production process and preparing reports for the same.
. Procuring varied Material class. (Raw materials for production,
Machineries, Industrial Equipments, tools, vehicles, stationeries, office
automations, IT Related purchaes etc.)
. Sourcing contractors and subcontractors for various contracting jobs in
Civil, Electro-Mechanical Projects / Turnkey Projects / Shut Down Projects
etc.
Vendor Management
. Developing long-term partnerships with suppliers; managing day-to-day
supplier performance to ensure meeting of service, cost, delivery and
quality norms.
. Consistently evaluating vendor performance to ensure adherence to
predefined specifications and supply of quality material / execution of
job works.
. Resolving techno-commercial negotiation with vendors, ensuring on time
payments.
Dispatch Management
. Actively involved in dispatch planning of all finished goods from
production units and external processing agents with minimum delivery
cost, ensuring delivery commitment to all customers.
Logistics
. Planning and negotiating with transporters, customs, and shipping agents
etc. to achieve seamless and cost-effective movement of consignment,
ensuring timely deliveries.
. Well versed in INCO terms, shipping documents requirements in sea, air
and road cargoes.
. Taking adequate measures to monitor and analyse the performance of
transporters pertaining to cost, quality and delivery norms.
. Handled processes involved in a supply chain, liaising with a variety of
parties including suppliers of raw materials, manufacturers, retailers and
consumers. This is often a two-way process with return of goods.
ORGANISATIONAL EXPERIENCE
Organisation Designation Duration
Kanoor General Trading & Contracting, Marketing & Projects Oct. 2007 Till
Jubail, Saudi Arabia Executive Feb.2009
DWI, Dermabit Waterproofing Industries Purchasing Apr 1994 - Jun
Company Ltd., Saudi Arabia Superintendent 2007
A. A. Truki Corporation (ATCO), Saudi Commercial Assistant Apr 1989 - Dec
Arabia 1993
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Jerome Yohanan
Mobile: 0091 974-***-**** (India); Email: *********@*****.***
Profile as Marketing & Projects Executive
. Developing and implementing a regional sourcing and contracting strategy.
. Develop and execute strategic sourcing initiatives to create Master
Agreements.
. Develop the consolidated regional material category sourcing and
contracting strategy and drive continuous
. Purchase Local Spare parts, tools, machineries, services, consumables, IT
tools, stationary and office supply.
. Serve mainly production department, maintenance department, engineering
department, IT and HR department.
. Consolidate & collect all local PR's and department needs.
. Complete buying cycle from getting quotation, negotiating prices,
selecting the best supplier who gives the best value. Issue POs on time
with the right data. Maintain all documents and justification for
selecting certain suppliers to enable the purchasing manager releasing
orders.
. Conduct frequent visit to the competitors of local / international
suppliers to guarantee that the supplier are giving the best value.
. Follow purchasing policy & authority level (amount wise) before making
buying decision.
. Maintain a close network with industry users in the regional supply
market and challenge existing concepts introducing creative new
professional sourcing solutions.
. Manage the processes of vendor contracting, and new approval and
relationships for regional accounts, and ensure compliance to regional
legislation, global standards, requirements.
Profile as Purchasing Superintendent
. Was In-charge of procuring Raw Materials, Machinery, Vehicles, Spare
Parts etc., for the organisation which is into manufacturing of
Waterproofing Membranes and Liquids. .
. During the assignment reported to the GM.
. Determining the Strategic entry time of in the market, Position building
OR tactical withdrawal decision along with identifying scenarios for
opportunity buying of the material if needed.
. Establishing Quality and Grade specification for purchase in the Market &
ensuring Right quality delivery with decision for penalty in case of any
deviations in tandem to Market behaviour.
. Implementing robust Procurement Process Cycle with superior controls-
both preventive and detective.
. Was a core member of the team responsible for reviving and setting up a
factory which was destroyed due to fire.
. Executing Procurement of wide categories of Raw Materials, machineries
etc from international and domestic markets, also handled the logistics
regarding the transportation of goods by air, sea, road, courier.
Through with INCO terms.
. Successfully negotiated with the banks with respect to letter of credits,
coordinated with shipping lines, Saudi Customs for clearance of incoming
shipments (Containerized and break bulk) and visited local and overseas
suppliers.
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Jerome Yohanan
Mobile: 009**********; Email: *********@*****.***
. Handled company housing matter of the employees.
. On a monthly basis handled about 50-75 containers shipping to different
parts of the world.
. Initiated negations regarding freight rates, prepared shipping orders,
coordinated with customs brokers for timely clearance, insurance and
follow ups.
. Coordinating with banks for establishment of letter of credit, bank
guarantee application in case of missing bill of lading / AWB and other
related matters.
Job Profile as Commercial Assistant
. During the assignment reported to the Commercial Manager.
. Carry out requirement analysis and executive sourcing initiatives towards
timely availability of Raw Materials.
. Handling purchase cycle planning, market information tracking, inbound
logistics planning and Conducting sourcing
. Effectively took initiative towards cost control and time management.
ACADEMIC CREDENTIALS
BA (Economics/History) from Kerala University
1988
DCA (Computer Applications) from Bombay University
1989
PERSONAL DETAILS
Date of Birth : 6 February 1967
Languages known : English, Hindi, Malayalam, Tamil
Computer Proficiency: Exposure in Microsoft Office and ERP Environments
Location Preference : Anywhere
Nationality : Indian
Martial Status : Married
Holder of Saudi Arabian Driving Licence
Passport No. L7727065 issued at Cochin on March 14, 2014
REFERENCES
Mr. Gaby G. Gedeon
General Manager
DWI, Dermabit Waterproofing Industries Co. Ltd.
Jubail, Saudi Arabia, Telephone : 009**-*-*******
Mr. Abdulrahman Ibrahim
Purchasing & Administration Manager
DWI, Dermabit Waterproofing Industries Co. Ltd.
Jubail, Saudi Arabia
Telephone : 009**-*-*******
Mr. Thilakan Tharayil
General Manager
Kanoor General Trading & Contracting Co.
Jubail, Saudi Arabia
Telephone : 009**-*********
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