Customer Service Human Resource
Resume:
TERAH T. WHITE
***** ********** ******* **. 817-***-****
Spring, TX 77386 *******@*****.***
SUMMARY
* ***** ** ******** ******* experience, 3 years of Call center experience
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Proficiency with Microsoft Office products
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Organized, Able to maintain productive relationships with coworkers, employees at all levels
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Willing to undergo specialized training now or as becomes necessary
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Fast accurate data entry, 10 key by touch
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Detail oriented, Self-learner, Possesses & applies a comprehensive knowledge of general accepted
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principles & practices
PROFESSIONAL EXPERIENCE
DIRECT BUY, SHENANDOAH, TX 2010 - 2010
Scheduler
Utilized electronic mail and United States mailing services in communicating with potential
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members.
Evaluate and make decisions regarding exceptions to schedule adjustments.
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Proactively identify and communicate promotion details to potential club members
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ETAN INDUSTRIES, DALLAS, TX 2009
Contact Center Professional
Delivered world-class customer service while achieving customer satisfaction and loyalty.
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Provided effective and timely resolution of a range of customer inquiries.
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Strived for one-call resolution of customer issues
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Build rapport with each customer, actively listened to customers requests and inquires.
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Completed ongoing training to stay abreast of product, services and policy changes
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Demonstrated best judgment in the disbursement of adjustments
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FIRST AMERICAN PAYMENT SYSTEMS, FORT WORTH, TX 2008
Level I Technical Support Representative
Retained account holders who inquired about canceling through open listening, negotiation and
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account review.
Performed equipment analysis to determine the approval of customers’ lines of credit
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Demonstrated troubleshooting knowledge of credit terminals for all clients and end users
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Utilized multiple call center support applications to efficiently assist customers and agents.
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Increased the customer experience by providing information on new policies, rate plans, and services
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TIME WARNER CABLE, IRVING, TX 2007
Customer Service Professional
Managed and utilized time effectively to ensure department met required service levels for improved
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customer satisfaction results.
Handled a high influx of inbound calls within a dynamic call center environment.
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Assisted digital cable customers with adding services, account management and troubleshooting.
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Responded to customer inquiries and requests, resolved issues efficiently and professionally.
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Utilized multiple call center support applications to efficiently assist customers and agents.
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Provide exceptional customer service by responding to all inbound customer calls and written
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correspondences.
EDUCATION
Associate of Science Human Resource Management Degree, Virginia College
Expected graduation: 2013
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