Customer Service Manager

TOUSSAINT SAMBOU

** **** ***** **. #** New York, NY. 10025 (347) 665-

**** ********@*****.***

OBJECTIVE

To obtain a position in an office environment, where there is a need for a

variety of tasks including computer knowledge, administrative tasks and

organizational abilities that can be fully utilized and enables me to make

a positive contribution to the company.

QUALIFICATIONS

Dedicated and focused; able to prioritize and complete multiple tasks

Highly organized self starter with strong work ethic; consistently achieve

goals

Proven experience in system troubleshooting, technical support, and

customer service helpdesk

Effective leader with proven ability to target and meet high standards

A quick study; exceptionally precise, yet comprehensive thinker; strong

team builder;

Sharp, energetic professional dedicated to understanding and meeting client

needs

Exemplary problem-solving skills; able to identify problems and implement

corrective processes

Track record for meeting timelines and exceeding expectations

SPECIAL SKILLS

. International Cross-Cultural Experience

. Organizational skills and customer service orientation

. Adaptability and ability to work under pressure

. Technical and technological skills

. MS Office

. MS DOS

. Networking Windows

. Dbase III & IV

. TCP/IP

. Web Hosting

. LAN

. Ethernet Cabling

. French Native and Conversational Spanish

. Self motivated, initiative, high level of energy

EXPERIENCE

2/05- 8/10 TAARU (Web Hosting Service), New York Customers

Support Administrator

. Customer Service Representative

. Answer Live Chat Calls via online support

. Assist clients with technical questions

7/02-11/04 INTERNATIONAL NETWORK CONSULTING, New Jersey IT

Administrative Assistant

. Provided support of troubleshooting, and training in software and

hardware installations

. Managed Help Desk

. Organize and maintain accurate records and files

. Plan and organize weekly staff meetings

. Dispatched technician to site if necessary (PC Support, Network)

7/99-10/00 GROUPE SCOLAIRE NOLIVE, Dakar, Senegal

Administration Manager, IT Technician

. Supervised administrative team and all payroll preparations

. Managed twenty three employees

. Communicated regularly with senior management and technical and non-

technical personnel to build effective cross-functional teams

. Installed, managed and supported hardware and software operations 9kk

. Provided MS Office and MS Dos computer training for all employees

. Maintain database of employees

. Negotiated hardware and software purchases and maintenance contracts

10/97-7/99 AFRICARS, Dakar, Senegal Office Administrator

. Assistant to Office Manager

. Book travel reservations for corporate clients

. Acting liaison between the main office and car rental staff

. Respond to customer service requests and assist travelers and renters

with all needs

. Prepared entertainment guide packets for international tourists and

groups

PROFESSIONAL DEVELOPMENT

Technology Consulting Services (TCS)

Diploma: NETWORK+ / A+PC Technician

Centre Informatique Educative & Professisonelle (C.I.E.P),

Dakar, Senegal

Diploma: Application Programmer using Dbase

III & IV and Application Management

EDUCATION

Borough of Manhattan Community College, Manhattan, New York

Associates of Science in Human Services expected December 2011

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