System Maintenance

Chester D. Williams II

US Citizen: **** Parrish Road ( Statesboro, GA 30458 (912-***-**** (

************@*******.***

INFORMATION TECHNOLOGY SPECIALIST

MCP CERTIFIED

As a skilled system specialist I am experienced in setting up system

networks, troubleshooting hardware, software issues, and prioritizing

system maintenance request. Detailed oriented with great oral

communication skills that allow positive consumer feedback in a

professional environment.

TECHNICAL EXPERTISE

Platforms: Windows 2000/2003/2007/2008 Server,

Windows 95/98/ME/XP/Vista/7

Applications: Microsoft Office Professional 2007 and previous,

Word Perfect Suite, Adobe Acrobat, Internet Explorer,

variety of system tools also including command line tools, Norton

Security, AVG Antivirus, TCP/IP.

Hardware: Motherboards, memory chips (RAM), power supplies,

video, sound and network cards, hard drives, floppy drives, DVD

drives, CD- Rom drives, scanners, printers, and other CPU peripheral

devices.

PROFESSIONAL EXPERIENCE

DISTRICT ATTORNEY OFFICE, STATESBORO, GA: DATA CLERK

AUGUST 2009 TO PRESENT

Data Clerk: Provide technical support for computer related issues as

needed, while performing daily data scans of juvenile and adult case files.

Ensure picture evidence are scanned, placed with correct file then linked

and archived into a substantial database with the corresponding file using

Adobe Acrobat.

. Install printers and CPUs to network and managed print queues.

. Install hardware components such as; power supplies, network interface

cards, peripherals and hard drives.

. Keep system performance up to par by monthly disk defrag, disk cleanup

and formatting of drives.

OGEECHEE TECHNICAL COLLEGE, EAST GEORGIA MEDICAL CENTER AND SOUTHEAST

GEORGIA HEALTH SYSTEM

STATESBORO AND BRUNSWICK, GA: INTERNSHIP/CLINICAL

September 2009 TO September 2010

Internship Experience: Served as a support technician that worked within a

team of technicians to set up a computer environment while providing

adequate account access to users in an office and classroom setting. In

addition, I responded to helpdesk requests pertaining to CPU hardware,

software, connectivity, and printer issues.

. Evaluate, clarify and prioritize system maintenance.

. Set-up system networks to allow access for multiple users.

. Resolved hardware issues by installing compatible components, solved

software issues by finding a solution to the cause, and ensured system

stability by using system maintenance tools and system updates.

. Implemented conversion of new components with old components to ensure

technology is at its best.

EDUCATION

OGEECHEE TECHNICAL COLLEGE: 3.1 GPA

( A.A.S in Computer Networking Specialist (May 2009) ( Diploma in

Radiology PACS Specialist (September 2010)

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