Customer Service Sales

Josephine McCrary

*** ****’s Way Griffin, GA **223

****************@*****.*** Cell: 678-***-****

• Dedicated sales/ customer service representative with 7+ years of experience and was selected

Employee of the Month several times for demonstrating knowledge of store’s policies and procedures as

Customer Service Manager in local department store.

• Respected builder and leader of customer-focused teams; instilling a shared, enthusiastic

commitment to location as the member of management that communicated updates of policies and

procedures to staff and customers. I assisted with the proper operation of stores by my performance of

required assignments and duties to achieve goals and objectives as I led by example.

Areas of Expertise

Customer Service Management Complaint Handling & Resolution

Retail Operations Management Front-End Supervision

Cash Control Management Teambuilding & Training

Inventory Loss Strategies Order Fulfillment

Exceptional Communicative Skills Proficient Computer Literacy

Professional Experience

VERIZON WIRELESS Thomaston, GA 7/2005-2009

Assistant Retail Sales Operations, 8/06 to 2009

FT Retail Customer Support Representative, 3/06 to 8/06

Customer Service Representative (temp), 7/05 to 3/06

I was promoted to management team position to ensure proper operation of location according to

VZW’s Store Compliance Audit by performing multiple tasks including opening/closing the store,

verifying numerous reports of store’s daily activities, etc. I also was responsible for maintaining

proper inventory level after determining appropriate levels for location, verifying shipments,

merchandising the store’s inventory to promote sale of new service and products and assisting

management teams in the success of employee-development, implementing morale-building

programs and new policies to accomplish company’s objectives.

Assisted in supervising and motivating staff to perform accordingly to acquire an historical first

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score of “Excellence” on VZW’s Store Compliance Audit within my first year of promotion

Set up store for daily opening by ensuring safety to operate then assigning staff to POS terminals,

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replenishing inventory within sales area, setting up kiosk to receive payments, etc.

Ensured the swift resolution of customers’ issues in person, via email, or phone to preserve

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customer loyalty while complying with company policies to prevent further escalations

Travelled to newly acquired locations to train new hires including newly hired management teams

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in maintaining proper inventory level according to the company’s policy, etc.

Exemplified the “beyond the best” customer service delivery for which Verizon Wireless

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is nationally recognized in all areas of advertising

Managed the back office performing multiple tasks and projects to ensure confidentiality of

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information, and location’s operation followed government regulations, etc. I also provided

administrative support to managers and corporate visitors

Performed and communicated results of mini audits within location to ensure staff was performing

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accordingly to proper corporate consultants

Assisted customers with making purchases and payments as well as guided customers in making

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payment arrangements for delinquent accounts through other supportive departments

Balanced and managed cash- flow to ensure proper handling and safety as well as timely

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deliverance to bank couriers as scheduled

Verified daily reports of store's activities and staff’s performance to ensure proper operation of

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location according to VZW's Store Compliance Audit and company’s policies

Maintained store's full inventory by performing multiple tasks including receiving shipments,

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physically counting inventory according to policy before merchandising, researching inventory

discrepancies, etc.

ROSES DEPT STORE Griffin, GA 7/2001 to 2005

Customer Service Manager, 9/03 to 2/05

Previous Positions: Department Manager, Cashier 7/01 to 9/03

I culminated into management roles demonstrating an oversight of store’s objectives. Maintained high

standards in customer service, safety, and complied with policies as I managed front-end of store

supervising cashiers and sales associates in providing excellent customer service.

Balanced and managed cash-flow daily to ensure proper handling and safety according to policy

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Assisted in scheduling breaks and arranging staff including cashiers and sales associates throughout

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the store to ensure loss prevention and staff’s availability to customers for assistance

Assisted with training of new hires to enhance employee performance and motivation

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Priced and merchandised store's inventory within check-out area according to planograms

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Demonstrated excellent customer service skills as I assisted customers with selection of store’s

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inventory according to their needs and desires.

Managed front-end of store as I supervised cashiers and sales associates in providing excellent

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customer service

Education and Training

American InterContinental University Atlanta, GA

Devry Institute of Atlanta- Atlanta, GA

Training: Completed numerous courses and seminars in customer service, sales strategies, inventory

control, loss prevention, time management, leadership, and performance assessment.

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