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Customer Service Manager

Location:
Clovis, New Mexico, 88101, United States
Posted:
March 17, 2011

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Resume:

Ryane A. Pastor

*** ********** *****, ********, ** 88130

(T) 575-***-****

abhqb8@r.postjobfree.com

Education New Mexico Highlands University-Clovis Branch, Clovis, NM

88101

Master's of Social Work, August 2009-Present

Expected Graduation Date: May 14, 2011

Eastern New Mexico University, Portales, NM 88130

Bachelor of Science

Major: Psychology

Minor: Criminal Justice

Graduated: May 16, 2009

Work Experience Current: June 2010- Present

Clovis Veteran Affairs Outpatient Clinic

Supervisors: Dane Holt, LISW

Terry Perkins, LMSW

Internship with Veteran Affairs Department

Duties:

. Co-Facilitator for the Women's Veterans Group

. Community Resource Project for Veterans

. Biopsychosocial Assessments/Intakes

. Motivational Interviewing/ Cognitive Process Therapy

Techniques

. Suicidal Risk Assessments

. PTSD Screenings/Checklists

. Individual Therapy Sessions

March 2010-June 2010- Classes Only

August 2009- March 2010

Started Master Program at New Mexico Highlands University

School of Social Work

Children Youths and Families Department- Clovis, NM

Consultant: Shelia Stephenson, LMSW Phone Number: 575-

309-6145

Internship with Children Youth and Families Department

Duties:

. In-home service worker

. House Checks

. Connect clients to other community resources in the

Clovis, NM area

May 2009- August 2009

Job Hunting /Applying to Graduate Schools

August 2004- May 2009

Attended Eastern New Mexico University

Work Experience: ENMU Information Technology Services,

Portales, NM 88130

Student Office Assistant

Duties:

. Providing customer service with a positive attitude

toward staff, faculty, and other student at all

times.

. Assisting staff and faculty to the appropriate

offices and departments

. Handling the office environment in the absence of the

Office Coordinator

. Scheduling appointments and maintaining the office

calendar

. Typing Itineraries, Requisitions, Interfunds, and

Travel Reimbursements

. Logging/Scanning approved Quote/Billing Forms,

Network, Banner, and Web Requests

. Checking in and out Microsoft Campus Agreement

Software-(MCA)

. Making travel arrangements that include Lodging,

Vehicle Transportation, and airline reservations.

. Performing general telephone duties by answering,

routing calls appropriately, and screening.

Computer Skills Proficient with Microsoft Word, Access, Excel,

PowerPoint, Outlook and other basic desktop techniques

such as using the internet and e-mail

Volunteer Work Portales City Hall, Portales, NM 88130

1. Student Office Assistant-

Summer 2009

Under the Direction of Mrs. Debi Lee and Miss. Nicole

Wilkening, Worked with City Manager and the Portales

Community Affairs Coordinator as well as other elected

officials to organize, compile and create policy binders

for the Youth Town Hall project.

2. Accounts Payable Clerk-Summer 2009

. Filed paperwork and Shredded Personal Information

. Copied books and Faxed documents to other

contractors

. Sorted and organized other complied project

documentations into binders

Red Cross, Clovis, NM 88101

Volunteer, March 2004

. Helped to raise money for Hurricane Katrina Victims

by having a garage sale at Clovis County Fair Grounds

Associations/Awards National Association for Social Workers Member

Dr. Baldwin Psychology Award for April 2008

Transcripts Eastern New Mexico University-Attachment Number 1

Note: Transcripts for New Mexico Highlands University will

be furnished upon

Graduation

Current GPA: 3.74

References

Dane Holt, LISW- Clovis Veteran Affairs Outpatient Clinic

921 East Llano Estacado

575-***-**** ext. 244

Clovis, NM 88101

Terry Perkins, LMSW-Clovis Veteran Affairs Outpatient Clinic

921 East Llano Estacado

575-***-**** ext. 232

Clovis, NM 88101

Mike Holt, LMSW-Community Behavioral Health Clinician

221 W. Llano Estacado, Ste. 2

575-***-****

Clovis, NM 88101

Mrs. Bonnie Sink- Administrative Coordinator and Supervisor

ENMU Station # 15

575-***-****

Portales, NM 88130

Attachments 1) Eastern New Mexico University Transcript

2) Licensure Letter of Intent



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