Customer Service Manager
Resume:
Ryane A. Pastor
*** ********** *****, ********, ** 88130
(T) 575-***-****
*********@*******.***
Education New Mexico Highlands University-Clovis Branch, Clovis, NM
88101
Master's of Social Work, August 2009-Present
Expected Graduation Date: May 14, 2011
Eastern New Mexico University, Portales, NM 88130
Bachelor of Science
Major: Psychology
Minor: Criminal Justice
Graduated: May 16, 2009
Work Experience Current: June 2010- Present
Clovis Veteran Affairs Outpatient Clinic
Supervisors: Dane Holt, LISW
Terry Perkins, LMSW
Internship with Veteran Affairs Department
Duties:
. Co-Facilitator for the Women's Veterans Group
. Community Resource Project for Veterans
. Biopsychosocial Assessments/Intakes
. Motivational Interviewing/ Cognitive Process Therapy
Techniques
. Suicidal Risk Assessments
. PTSD Screenings/Checklists
. Individual Therapy Sessions
March 2010-June 2010- Classes Only
August 2009- March 2010
Started Master Program at New Mexico Highlands University
School of Social Work
Children Youths and Families Department- Clovis, NM
Consultant: Shelia Stephenson, LMSW Phone Number: 575-
309-6145
Internship with Children Youth and Families Department
Duties:
. In-home service worker
. House Checks
. Connect clients to other community resources in the
Clovis, NM area
May 2009- August 2009
Job Hunting /Applying to Graduate Schools
August 2004- May 2009
Attended Eastern New Mexico University
Work Experience: ENMU Information Technology Services,
Portales, NM 88130
Student Office Assistant
Duties:
. Providing customer service with a positive attitude
toward staff, faculty, and other student at all
times.
. Assisting staff and faculty to the appropriate
offices and departments
. Handling the office environment in the absence of the
Office Coordinator
. Scheduling appointments and maintaining the office
calendar
. Typing Itineraries, Requisitions, Interfunds, and
Travel Reimbursements
. Logging/Scanning approved Quote/Billing Forms,
Network, Banner, and Web Requests
. Checking in and out Microsoft Campus Agreement
Software-(MCA)
. Making travel arrangements that include Lodging,
Vehicle Transportation, and airline reservations.
. Performing general telephone duties by answering,
routing calls appropriately, and screening.
Computer Skills Proficient with Microsoft Word, Access, Excel,
PowerPoint, Outlook and other basic desktop techniques
such as using the internet and e-mail
Volunteer Work Portales City Hall, Portales, NM 88130
1. Student Office Assistant-
Summer 2009
Under the Direction of Mrs. Debi Lee and Miss. Nicole
Wilkening, Worked with City Manager and the Portales
Community Affairs Coordinator as well as other elected
officials to organize, compile and create policy binders
for the Youth Town Hall project.
2. Accounts Payable Clerk-Summer 2009
. Filed paperwork and Shredded Personal Information
. Copied books and Faxed documents to other
contractors
. Sorted and organized other complied project
documentations into binders
Red Cross, Clovis, NM 88101
Volunteer, March 2004
. Helped to raise money for Hurricane Katrina Victims
by having a garage sale at Clovis County Fair Grounds
Associations/Awards National Association for Social Workers Member
Dr. Baldwin Psychology Award for April 2008
Transcripts Eastern New Mexico University-Attachment Number 1
Note: Transcripts for New Mexico Highlands University will
be furnished upon
Graduation
Current GPA: 3.74
References
Dane Holt, LISW- Clovis Veteran Affairs Outpatient Clinic
921 East Llano Estacado
575-***-**** ext. 244
Clovis, NM 88101
Terry Perkins, LMSW-Clovis Veteran Affairs Outpatient Clinic
921 East Llano Estacado
575-***-**** ext. 232
Clovis, NM 88101
Mike Holt, LMSW-Community Behavioral Health Clinician
221 W. Llano Estacado, Ste. 2
Clovis, NM 88101
Mrs. Bonnie Sink- Administrative Coordinator and Supervisor
ENMU Station # 15
Portales, NM 88130
Attachments 1) Eastern New Mexico University Transcript
2) Licensure Letter of Intent
Contact this candidate