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Manager Technician

Laurel, Maryland, 20707, United States
March 11, 2011

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Network Engineering */**-Present

Howard Comm. College Columbia, MD

Courses: Active directory, DHCP, DNS, Hardware Installation, Wireless

Tech., Troubleshooting & Managing Networks, PC Repair, Cabling, & O/S's:

XP, Vista, Win 7, 2003 server

Business/Data Processing (Certificate) 9/91-6/92

Hagerstown Jr. College Hagerstown, MD

Courses: Business Math, Business English, Business Writing, Developing

Supervisory Skills, Leadership Dynamics and Data Processing...

Computer Repair, Upgrade and Network Operations (Certificates) 9/99-6/00

Prince George's Comm. College Largo, MD

Courses: Computer Repair I, Computer Repair II, Upgrading, Desktop Support,

Testing, O/S analysis, Understanding Networking Fundamentals, Networking,

Introduction to TCP/IP, Active Directory, Introduction to LAN's, Router

Configuration, Macintosh and Remote tools...


Certified: I'm a certified Instructor, Laser Technician and Computer

Support Specialist.

Hardware: Dell, IBM, HP, Mac, Access points, Printers, Scanners, Cameras,

Label printers, Speakers, Cards, Modems, Docking stations, KVM's, Hubs,

Switches, Routers, Microware & Laser bridges, LAN's, Wireless device, DSL,

Cabling, CAT5, RJ45, Racks, PC, Server, Laptop, DVD copiers, Blue tooth

devices, Digital TV's, VOIP phones...

Program: Outlook, Lotus Notes, Eudora, Thunderbird, Gmail, PC anywhere,

VNC, VPN, Remote Desktop, LogMeIn, LANDesk, Symantec Ghost, iNews, Open

office, MS office, IE, Firefox, Chrome, Share point, Back-up Exec,

BrightStor, inSync, Insight Manager, Adobe products, FTP, Sony XDCam, Wake

On LAN, iNews, FAS 100 Inventory, Data recovery, Antivirus software, Adware

and VOIP software...

Internet Tools: Share Point, Google Tools, You Send It, Twitter, Face Book,

You Tube, Flickr...

Browsers: Internet Explorer, Firefox and Chrome.

O/S: A number of Microsoft operating systems, Freespire, Lindows, Ubuntu

and Mac.


Asst. to the IT Director / IT Support Specialist (IT Department) $48yr.

1. PBS Newshour / MLP

2700 S. Quincy St. Arlington, VA

(5/07-12/10) (703) ***-**** Tim Perry

I was responsible for setting up all PCs, laptops some servers, RAIDs,

switches & related equipment. Remote desktop repairs, monitoring the

network, maintaining the IT inventory, managing the backups, Laser bridge,

maintaining news links, setup the Black berries, digital TVs, managing

VOIP, Symantec, inews, PDZ, VNC, Cloud computing, SharePoint, You Tube...

The company wanted someone with a different skill set.

PCs, Servers & Phone Technician (IT Department) $40yr.

2. JJF Management Services, Inc.

905 N. Frederick Ave. Gaithersburg, MD

3/06-5/07 (301) ***-**** Christian Rogers

I was responsible for PC repair, cloning, phones, network systems, cabling,

remote PC repair, systems development, setting up wireless & wired

networks. I handled the trouble tickets.

The pay checks keep bouncing.

Surgical Laser & PC Technician (Operating Rooms) $37yr.

3. Fortec Medical Inc.

7110 Golden Ring Road Baltimore, MD

8/05-3/06 (410) ***-**** Casey Brewer

I'm a certified laser technician. I operate a number of types of laser:

Holmium, Green light, KTP/YAG, CO2... I setup and did light repairs on the

lasers. I have a working knowledge of OR procedures and I travelled to

numerous hospitals up and down the east coast. I was the computer repair

tech for the office.

Too much travel.

Systems Engineer (IT Department) $50yr.

4. The RESON Group

13139 Larchdale Road Laurel, MD

10/99-8/05 (301) ***-**** My Self

Assembling, repairing, upgrading, cloning PCs. I trained users & IT staff

in numerous IT procedures. I developed & administered a portable network. I

assigned groups, permissions, user accounts & email accounts. I did the

backups, cloning & systems security; I also managed the office...

Lack of contracts.

Service Manager (IT Department) $34yr.

5. Houlihan Computer Solutions

8725 Bollman Place Savage, MD

9/96-10/99 (800) ***-**** Bruce Jackson

I did troubleshooting, repairs & configuring of PC's & Macintosh. I

assembled, repaired & upgraded PC's. I setup LAN's & installed operating


I maintained the supplies, I trained the IT staff, I tracked inventory &

traveled the east coast setting up networks...

The company closed.


SP4 (Military Police Officer) $27yr.

United States Army

Ft. McClellan, AL

8/85-8/89 (256) ***-**** SFC. Steward

General Police Duties, Infantry, Small Arms Specialist, Crime Scene

Investigation, Criminal Law for Police Officers, Criminal Investigation,

General Psychology, First Responder, Nuclear Biological Chemical Warfare,

Land Navigation, Physical Security & Special Reactionary Force...

Honorable discharge

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