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Manager Sales

Location:
8005, United States
Posted:
March 13, 2011

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******* *****

** ****** **.

Barnegat, NJ *****

(609) ***-**** home

*************@*******.***

Experience:

*/**** - *******'s Route 1 Automall

Avenel, NJ

Fleet Director (Sales and Fixed

Operations)

1/2010 - 3/2010 Sansone Jr's 66 Automall

Neptune, NJ

Service Manger

Managed 3 franchises (Nissan, Kia

and Suzuki)

Staff consists of 10 technicians,

2 advisors, 1 clerical

1 warranty administrator and 2 lot

personnel.

2/1999 - 12/2009 Sansone's Route 66 Automall

Neptune, NJ

Service Manager

Responsibilities:

Supervising and directing the

daily

operations of the service

department (5 franchises Ford,

Nissan, Dodge, Kia and Suzuki)*

Implemented policies and

procedures that created

a more efficient department. Tasks

were assigned to specific

employees and the results were

reviewed.

Monitored the productivity and

quality of work of a staff

that consisted of 25 technicians,

4 service advisors, 2

assistant managers, 2 clerical, 1

warranty administrator

and 4 lot personnel.

*Kia was acquired, approximately,

in 2003 and moved to

an off-site location the

year following but was still under

my direction.

Ford was moved to another

location in 2008 and was no

longer under my direction.

Suzuki was acquired in

2008.

Dodge point was closed by

Chrysler in June 2009.

Reviewed receivables (warranty

and fleet accounts).

Monitor warranty claims.

Assuring that the manufactures

policies are being followed.

Spot check repair orders (work

in progress as well as

invoiced repairs) to assure

guidelines (percentages,

discounts, proper vehicle

inspections are being followed.

Hiring.

Coordinated training for service

staff (technicians, advisors

warranty administrator

Responsible for purchasing

needed tools and supplies.

Controlled expenses.

Advertising and Marketing.

Reviewing retention and market

penetration statistics.

Coordinated customer follow up.

Reviewed CSI standings.

Addressed customer concerns and

resolved any issues.

Coordinated the preparation of

fleet deliveries (Ford and

Dodge) for the fleet sales

division of the Sansone Auto

Network. Motors Fleet averaged

upwards of 2000 units (cars

and trucks) per year.

Acquired and maintained a large

fleet service customer base

that consisted of customers such

as Enterprise Rent-A-Car,

Avis, Budget, PSE&G, Verizon,

local Police, Fire and EMT

departments, Ambulance services,

local Post offices,

government vehicles (public

works, parks and recreation

1996 - 1999 All Tune & Lube/Motor Max

Hazlet, NJ

Service Manager

Responsibilities:

Supervising and directing daily

operations.

Writing repair orders, selling

needed repairs/maintenance,

dispatching work and invoicing.

Scheduled customer

appointments.

Coordinated customer follow

up.

Addressed customer concerns.

Assisted owner with

advertising and marketing.

Assisted owner with parts

inventory control.

1994 - 1996 B.G. Auto Sales

Avenel, NJ

Owner/Operator

Used vehicle sales (retail and

wholesale)

Arrange financing for retail

customers.

Implemented a Buy-Here Pay-

Here program.

1992 - 1994 Popular Auto Sales

South Amboy and Linden, NJ

Sales

Used car retail sales.

1986 - 1991 Ocean Dodge Inc.

Ocean, NJ

Service Manager (1989 - 1991)

Service Advisor (1986 - 1989)

Education:

1988 - 1989 NATIONAL AUTOMOBILE DEALERS

ASSOCIATION DEALER CANDIDATE

ACADEMY

McLean, Virginia

Relevant Course Work

. Dealership Organization

. Financial Management

. Parts and Service Operations

. New and Used Vehicle Operations

. Dealership Management

1985 - 1987 Northwood Institute

Midland, Michigan

Major: Automotive Marketing

References:

Paul Sansone Sr.

Sansone's Route 1 Automall

Woodbridge, NJ (732) ***-****

Robert Speer (732) ***-****

Kia District Parts and Service Manager

George Karas (732) ***-****

Kia District Sales Manager

Don Boyle (908) ***-****

Vehicle Repair Manager

Enterprise Rent-A-Car

Paul Schkeeper (732) ***-****

Vehicle Repair Manager

Avis Car Rentals

Dan Yurowski (732) ***-****

Field Service Engineer

Ford Motor Company



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