Manager Sales
Resume:
Alberto Gomez
Barnegat, NJ *****
609-***-**** home
*************@*******.***
Experience:
*/**** - *******'s Route 1 Automall
Avenel, NJ
Fleet Director (Sales and Fixed
Operations)
1/2010 - 3/2010 Sansone Jr's 66 Automall
Neptune, NJ
Service Manger
Managed 3 franchises (Nissan, Kia
and Suzuki)
Staff consists of 10 technicians,
2 advisors, 1 clerical
1 warranty administrator and 2 lot
personnel.
2/1999 - 12/2009 Sansone's Route 66 Automall
Neptune, NJ
Service Manager
Responsibilities:
Supervising and directing the
daily
operations of the service
department (5 franchises Ford,
Nissan, Dodge, Kia and Suzuki)*
Implemented policies and
procedures that created
a more efficient department. Tasks
were assigned to specific
employees and the results were
reviewed.
Monitored the productivity and
quality of work of a staff
that consisted of 25 technicians,
4 service advisors, 2
assistant managers, 2 clerical, 1
warranty administrator
and 4 lot personnel.
*Kia was acquired, approximately,
in 2003 and moved to
an off-site location the
year following but was still under
my direction.
Ford was moved to another
location in 2008 and was no
longer under my direction.
Suzuki was acquired in
2008.
Dodge point was closed by
Chrysler in June 2009.
Reviewed receivables (warranty
and fleet accounts).
Monitor warranty claims.
Assuring that the manufactures
policies are being followed.
Spot check repair orders (work
in progress as well as
invoiced repairs) to assure
guidelines (percentages,
discounts, proper vehicle
inspections are being followed.
Hiring.
Coordinated training for service
staff (technicians, advisors
warranty administrator
Responsible for purchasing
needed tools and supplies.
Controlled expenses.
Advertising and Marketing.
Reviewing retention and market
penetration statistics.
Coordinated customer follow up.
Reviewed CSI standings.
Addressed customer concerns and
resolved any issues.
Coordinated the preparation of
fleet deliveries (Ford and
Dodge) for the fleet sales
division of the Sansone Auto
Network. Motors Fleet averaged
upwards of 2000 units (cars
and trucks) per year.
Acquired and maintained a large
fleet service customer base
that consisted of customers such
as Enterprise Rent-A-Car,
Avis, Budget, PSE&G, Verizon,
local Police, Fire and EMT
departments, Ambulance services,
local Post offices,
government vehicles (public
works, parks and recreation
1996 - 1999 All Tune & Lube/Motor Max
Hazlet, NJ
Service Manager
Responsibilities:
Supervising and directing daily
operations.
Writing repair orders, selling
needed repairs/maintenance,
dispatching work and invoicing.
Scheduled customer
appointments.
Coordinated customer follow
up.
Addressed customer concerns.
Assisted owner with
advertising and marketing.
Assisted owner with parts
inventory control.
1994 - 1996 B.G. Auto Sales
Avenel, NJ
Owner/Operator
Used vehicle sales (retail and
wholesale)
Arrange financing for retail
customers.
Implemented a Buy-Here Pay-
Here program.
1992 - 1994 Popular Auto Sales
South Amboy and Linden, NJ
Sales
Used car retail sales.
1986 - 1991 Ocean Dodge Inc.
Ocean, NJ
Service Manager (1989 - 1991)
Service Advisor (1986 - 1989)
Education:
1988 - 1989 NATIONAL AUTOMOBILE DEALERS
ASSOCIATION DEALER CANDIDATE
ACADEMY
McLean, Virginia
Relevant Course Work
. Dealership Organization
. Financial Management
. Parts and Service Operations
. New and Used Vehicle Operations
. Dealership Management
1985 - 1987 Northwood Institute
Midland, Michigan
Major: Automotive Marketing
References:
Paul Sansone Sr.
Sansone's Route 1 Automall
Woodbridge, NJ 732-***-****
Robert Speer 732-***-****
Kia District Parts and Service Manager
George Karas 732-***-****
Kia District Sales Manager
Don Boyle 908-***-****
Vehicle Repair Manager
Enterprise Rent-A-Car
Paul Schkeeper 732-***-****
Vehicle Repair Manager
Avis Car Rentals
Dan Yurowski 732-***-****
Field Service Engineer
Ford Motor Company
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