Customer Service Administrative Assistant

Yveline Dessources

*******@*****.***

** **** ******

West Orange, NJ 07052

(H) 973-***-**** (C) 973-***-****

Profile :

I am ambitious with a strong work ethic. My desire to do well has always reflected in my c ompleted work

product. I have a positive approach and attitude which is evident in my ability to be flexible when haste

issues arise. I am able to handle confidential and time sensitive information, with discretion and

independent judgment as well as the ability to communicate effectively and provide proper follow up

when needed.

EXPERIENCE:

08/07 –07/10 Administrative Associate / Claims Examiner

Prudential Financial, Roseland NJ

Reviews applications for temporary benefits to ensure that required information is

submitted and the appropriate medical documentations is received

Reviews medical and employer document for accuracy

Advises employee of what forms are needed to start/continue benefits

Communicate verbally and in writing with physician’s office and Employers regarding

questions and/or concerns in relation to the medical leave of the claimant

Evaluate service complaints and determine corrective actions

Follow up correspondence to claimant/client

Orients, Trains and guides co-workers

Process medical Voucher Payments

06/2007- 7/2007 Administrative Assistant (Realogy Inc.)

Advantage Human Resources, Parsippany, NJ

Update Special Marketing Project packages for the VP of Marketing

Organize files and labeling

Schedule appointments

9/06- 5/2007 Project Support Specialist

SSI Merchandising, Parsippany, NJ

Planning & Scheduling of set projects and service calls in accordance

with customer requirements and within existing internal parameters as

established by the Regional Managers

Recruitment, screening, sourcing, interviewing, and placement of employees in merchandising work

Full coordination of set projects and service calls

7/05- 9/06 Receptionist Concierge/Secretary

Oce Business Services, Wayne, NJ

Point of Entry Reception, Busy conference center management

Provide high-level Administrative support to Department staff.

Schedule and reserve rooms for meetings.

Effectively handle heavy phone communication.

Answer and transfer phone calls to proper party.

Responsible for maintaining paper & electronic files.

Provide excellent customer service.

5/02-5/04 Production Assistant/Secretary

American Fuji Seal Inc., Fairfield, NJ

Create Customer Database

Skillfully prepared and distributed statistical reports and analyses of data,

as well as presentations for management.

Responsible for graphical Daily, Weekly, and Monthly evaluation reports.

Received, processed and scheduled work orders through AS/400 system.

Inventory control and maintenance.

Composed email in outlook system.

8/00-11/01 Teller/Sales Associate

Trust Company Bank, Livingston, NJ

Responsible for cashing checks, and loan payments

Organization of customer database.

In Charge of opening new accounts.

EDUCATION:

Gibbs College Livingston, NJ

Associate Degree, June 2005

Major: Business Administration

Minor: Marketing

Cumulative GPA: 3.0

Computer skills: Microsoft Word, Excel, Outlook, Lotus Notes

LANGUAGE:

Creole, English

References upon Request

Contact this candidate