Customer Service Marketing
Resume:
Teah Hardy
*******@*******.***
Macon, Georgia 31210
Summary of Qualifications
• Research and media planning
• Promotional techniques
(Advertising, sales promotion, direct marketing)
• Strong interpersonal communication skills
• Project Management
• Marketing
• Customer Service
• Responsible for confidential records
• Created advertising and marketing campaign
•
Professional Experience
Tranquillity Home Healthcare 2007-Present
Marketing Coordinator
• Perform Market Research and Analysis to determine the needs of the community
• Distribute marketing material to hospitals and assisted living facilities
• Represent the company at meetings with hospital social workers and activity directors
• Deliver presentations on the services provided as well as the demographics and age groups served
by Tranquillity Home Health Care
• Develop marketing strategies to increase clientele
• Host community marketing events to gain brand recognition and raise awareness of the importance
of healthcare
• Attend company marketing events (help set up tables and offer service information to potential clients)
Loaves and Fishes 2012
Internship
• Revise brochure design and company newsletter
• Performed presentation of final result before Wesleyan College Faculty
KCM Property Management 2010
Assistant Property Manager
• Set up appointment with prospects
• Show demo apartments to prospects
• Assist prospects with the application process
• Complete lease agreements with new tenants
• Collect rent
• Perform competitive research on competing apartment homes
• Assist with price adjustments for rent specials
• Work forty hours per week.
Children’s Friend Learning Centers 2009-2010
Activity Specialist for afterschool program
• Produce creative learning activities for children ages three through ten
• Provide tutoring and homework assistance for children ages four to ten
• Serve as a substitute teacher for pre-k classes, teaching writing and reading
Mercer University Center 2005-2009
Bear Force Team Member
• Check alumnae, guests, and prospective students in the University Center
• Check students and faculty into the fitness center, clean equipment, and check out equipment
• Monitor traffic in and out of back entrance
• Serve as a tour guide of the University Center for prospective students and alumnae
Hyatt Regency Hotel 2005
Housekeeper
• Clean Hotel rooms
• Prepare hotel rooms with fresh linens and toiletries for guests
• Provide guests with ample amenities at their request
Clean Power 2004-2005
General Cleaner
• Clean offices and classrooms at the University of Wisconsin Medical College
Alverno College 2002-2004
Receptionist
• Answer multi-line phone
• Provide information about the college’s health services to students
• Deliver mail to faculty and students
• File student records and confidential files
• Took student I.D pictures
Clientele Communications 1997-2002
Receptionist
• Answer phones
• File clients folders electronically and manually
• Provide services and product information to prospects and customers
• Run errands in the building for owner, i.e., get needed paper work, phone numbers, and deliver mail
References Available: Upon Request
Education
Wesleyan College Macon, GA
Executive Master of Business Administration, anticipated June 2015
Study Abroad Shanghai, Beijing China (11/2014): Cultural experiences and company visits to companies: Amazon
BBDO Shanghai, FYSE Beijing, LEAP Beijing, U.S. Commercial Service Shanghai
Wesleyan College Macon, GA
Bachelor of Arts Advertising and Marketing Communication
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