Customer Service Sales
Resume:
JOHN THOMAS BARBEE
**** **** ****** ***** *********
Hickory, North Carolina 28601
************@*******.***
SUMMARY: AREAS OF KNOWLEDGE AND EXPERIENCE
. Sales
. Load Planning for both LTL and consolidated loads
. Load Dispatch
. Warehouse Personnel Management
. Oversees all aspects of daily operations within
furniture transportation warehouse
. Personnel Recruitment
. Expertise in working with: Microsoft Office, Roadnet, PC
Miler, AS/400
EDUCATION:
UNIVERSITY OF NORTH CAROLINA AT GREENSBORO
Greensboro, NC
- Bachelor of Arts Degree in Speech Communication,
concentration in Broadcast Journalism
. Internship: WFMY TV 2 - Greensboro, NC
Television Production
WORK HISTORY:
August, 2009 - - DART Advantage Logistics - Hickory, NC
June, 2010 Regional Sales Manager
Promotes the services of a full-service transportation
company; contacts potential customers; develops business
relationships; sales primarily focused on truckload
services; client research and gained industry knowledge for
each potential client; client follow up; presentation
preparation; cold-calling; rate preparation; entertainment
of clients ie. dining, sporting events, etc.;
July, 2008 - - FOOTHILLS TRUCKING - Newton, NC
December, 2008 Load Planner
Coordinates and plans all LTL and consolidated loads for
the entire company; organizes loads based upon proximity
and driver availability; responsible for all customers
service related issues; schedules appointments via phone,
email and fax; assisted with all overages, shortages,
damages, returns; provide support for warehouse employees.
September, 2007 - - CARGO TRANSPORTERS - Claremont, NC
July, 2008 Fleet Leader/Dispatcher
Plans and schedules drivers on a variety of consolidated
loads - serving customers ranging from Krispy Kreme to
Owens Corning to Crate & Barrel; manages all aspect of
driver relations on a daily basis via AS/400 and numerous
other computer programs; supervises availability of
equipment; documents payroll information; handles driver
orientations and status changes; maintains acceptable
percentages for "Just in Time" freight and all other
scheduled deliveries.
March, 2000 - - CALDWELL FREIGHT LINES, INC. - Lenoir, NC
September, 2007 Load Planner
Coordinates and schedules LTL and consolidated loads for
several states; assists in dispatching loads and back hauls
on a daily basis; works closely with operations Vice
President and sales representatives to monitor and insure
timely delivery of all freight.
January, 1996 - - W & L MOTOR LINES - Hickory, NC
March, 2000
December, 1998 - Load Planner
March, 2000 Coordinates and plans LTL and consolidated loads for customers
in 20 of 38 states served by W & L Motor Lines; works
closely with dispatch, customer service, and company
drivers to promptly and effectively serve customers.
Resume of JOHN THOMAS BARBEE
Page Two
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October, 1997 - Shift Manager
October, 1998 Oversees the work of 12 production employees, 2 shift
supervisors and 5 hourly employees; handles all personnel
related problems; coordinates with loading crews the
consolidation of freight orders; directly responsible for
the timely delivery of all freight.
January, 1996 - - W & L MOTOR LINES - Hickory, NC (continued)
October, 1997 Shift Supervisor
Direct supervisor of 12 employees. Responsibilities include the
unloading of approximately 500,000 pounds of freight per
night; preparing all freight for loading during the day;
coordinating all unloads to place freight in warehouse
property; handling all employee related problems as
necessary.
October, 1998 - - RPS INCORPORATED - Hickory, NC
December, 1998 Outbound Coordinator
Coordinated and oversaw the pick up, sorting and dispatch of freight
in the fast paced small package industry; managed a crew of
15 employees and took responsibility for the transport of
all outbound freight to appropriate hubs or distribution
centers.
May, 1995 - - RANDA INTERNATIONAL - Hickory, NC
December, 1995 (In-home furniture delivery service)
Director of Operations
Responsibilities included the handling of personnel duties, such as
interviewing, hiring, supervision of 35 employees,
terminations, processing appropriate paperwork, etc; in
charge of all in-bound and out-bound freight; scheduling
and routing of all delivery trips which covered 36 states;
overseeing all Customer Service Agents and the handling of
all Customer Service for 38 showrooms and hundreds of
various manufacturers; responsible for all in-house
maintenance of equipment (trucks and machinery); and
purchasing of all warehouse equipment and supplies.
September, 1994 - - WESTERN PIEDMONT COUNCIL OF GOVERNMENTS - Hickory,
NC
March, 1995 JTPA Specialist (Job Training Partnership Act)
In charge of outreach and recruitment, which consisted of handling
all program advertising; holding staff meetings with other
public service agencies concerning JTPA and its
requirements; soliciting work sites for the Summer Youth
Employment Program; dispensing information concerning JTPA
throughout the community; recording public service
announcements for JTPA at area radio and television
stations; making presentations at area businesses and
schools regarding JTPA; processing bulk mailings,
advertising interest stories in local newspapers; taking
care of all news releases; handling all public affairs
situations and conflicts; and purchasing radio and
television advertising time.
August, 1992 - - MOUNTAIN AREA JOB TRAINING SERVICES - Asheville, NC
September, 1994 Individual Referral Counselor/Job Developer/Eligibility
Specialist
Responsibilities included the interviewing of all candidates
considered to be sponsored at one of three local community
colleges for which all fees, books, tuition, and supplies
would be paid for by this division; handled the recruitment
of all perspective candidates; provided counseling for
students; directed and recorded pertinent information and
handled other necessary paperwork; and reviewed quarterly
grade reports. Performed orientation classes twice a week
for perspective clients describing these training programs,
as well as eligibility criteria; followed-up and tracked
participants, contacted subcontracting agencies, contacted
employers, designed current reports, etc.; and handled
inquiries about all programs, eligibility, and supportive
service. Presentations were made to local industries on an
as-needed basis.
VOLUNTEER WORK, AWARDS, AND ACTIVITIES
2002 - Present - Coach T-Ball, YMCA Baseball and Upward Basketball teams
1995 - 1997 - "Buddy" for Catawba County "Walk and Roll" - baseball league
for the mentally and physically challenged youth
1995 & 1997 - Friend in Faith for members of Confirmation Classes at St.
Luke's United Methodist Church
1992 - 1993 - WSKY RADIO 1230 AM - Asheville, NC, Commentator for high
school football
1987 - 1988 - University of North Carolina at Greensboro Men's Tennis Team
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