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Customer Service Sales

Hickory, North Carolina, 28601, United States
March 22, 2011

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**** THOMAS ******

**** **** ****** ***** *********

Hickory, North Carolina 28601




. Sales

. Load Planning for both LTL and consolidated loads

. Load Dispatch

. Warehouse Personnel Management

. Oversees all aspects of daily operations within

furniture transportation warehouse

. Personnel Recruitment

. Expertise in working with: Microsoft Office, Roadnet, PC

Miler, AS/400



Greensboro, NC

- Bachelor of Arts Degree in Speech Communication,

concentration in Broadcast Journalism

. Internship: WFMY TV 2 - Greensboro, NC

Television Production


August, 2009 - - DART Advantage Logistics - Hickory, NC

June, 2010 Regional Sales Manager

Promotes the services of a full-service transportation

company; contacts potential customers; develops business

relationships; sales primarily focused on truckload

services; client research and gained industry knowledge for

each potential client; client follow up; presentation

preparation; cold-calling; rate preparation; entertainment

of clients ie. dining, sporting events, etc.;

July, 2008 - - FOOTHILLS TRUCKING - Newton, NC

December, 2008 Load Planner

Coordinates and plans all LTL and consolidated loads for

the entire company; organizes loads based upon proximity

and driver availability; responsible for all customers

service related issues; schedules appointments via phone,

email and fax; assisted with all overages, shortages,

damages, returns; provide support for warehouse employees.

September, 2007 - - CARGO TRANSPORTERS - Claremont, NC

July, 2008 Fleet Leader/Dispatcher

Plans and schedules drivers on a variety of consolidated

loads - serving customers ranging from Krispy Kreme to

Owens Corning to Crate & Barrel; manages all aspect of

driver relations on a daily basis via AS/400 and numerous

other computer programs; supervises availability of

equipment; documents payroll information; handles driver

orientations and status changes; maintains acceptable

percentages for "Just in Time" freight and all other

scheduled deliveries.

March, 2000 - - CALDWELL FREIGHT LINES, INC. - Lenoir, NC

September, 2007 Load Planner

Coordinates and schedules LTL and consolidated loads for

several states; assists in dispatching loads and back hauls

on a daily basis; works closely with operations Vice

President and sales representatives to monitor and insure

timely delivery of all freight.

January, 1996 - - W & L MOTOR LINES - Hickory, NC

March, 2000

December, 1998 - Load Planner

March, 2000 Coordinates and plans LTL and consolidated loads for customers

in 20 of 38 states served by W & L Motor Lines; works

closely with dispatch, customer service, and company

drivers to promptly and effectively serve customers.

Resume of **** THOMAS ******

Page Two



October, 1997 - Shift Manager

October, 1998 Oversees the work of 12 production employees, 2 shift

supervisors and 5 hourly employees; handles all personnel

related problems; coordinates with loading crews the

consolidation of freight orders; directly responsible for

the timely delivery of all freight.

January, 1996 - - W & L MOTOR LINES - Hickory, NC (continued)

October, 1997 Shift Supervisor

Direct supervisor of 12 employees. Responsibilities include the

unloading of approximately 500,000 pounds of freight per

night; preparing all freight for loading during the day;

coordinating all unloads to place freight in warehouse

property; handling all employee related problems as


October, 1998 - - RPS INCORPORATED - Hickory, NC

December, 1998 Outbound Coordinator

Coordinated and oversaw the pick up, sorting and dispatch of freight

in the fast paced small package industry; managed a crew of

15 employees and took responsibility for the transport of

all outbound freight to appropriate hubs or distribution


May, 1995 - - RANDA INTERNATIONAL - Hickory, NC

December, 1995 (In-home furniture delivery service)

Director of Operations

Responsibilities included the handling of personnel duties, such as

interviewing, hiring, supervision of 35 employees,

terminations, processing appropriate paperwork, etc; in

charge of all in-bound and out-bound freight; scheduling

and routing of all delivery trips which covered 36 states;

overseeing all Customer Service Agents and the handling of

all Customer Service for 38 showrooms and hundreds of

various manufacturers; responsible for all in-house

maintenance of equipment (trucks and machinery); and

purchasing of all warehouse equipment and supplies.



March, 1995 JTPA Specialist (Job Training Partnership Act)

In charge of outreach and recruitment, which consisted of handling

all program advertising; holding staff meetings with other

public service agencies concerning JTPA and its

requirements; soliciting work sites for the Summer Youth

Employment Program; dispensing information concerning JTPA

throughout the community; recording public service

announcements for JTPA at area radio and television

stations; making presentations at area businesses and

schools regarding JTPA; processing bulk mailings,

advertising interest stories in local newspapers; taking

care of all news releases; handling all public affairs

situations and conflicts; and purchasing radio and

television advertising time.


September, 1994 Individual Referral Counselor/Job Developer/Eligibility


Responsibilities included the interviewing of all candidates

considered to be sponsored at one of three local community

colleges for which all fees, books, tuition, and supplies

would be paid for by this division; handled the recruitment

of all perspective candidates; provided counseling for

students; directed and recorded pertinent information and

handled other necessary paperwork; and reviewed quarterly

grade reports. Performed orientation classes twice a week

for perspective clients describing these training programs,

as well as eligibility criteria; followed-up and tracked

participants, contacted subcontracting agencies, contacted

employers, designed current reports, etc.; and handled

inquiries about all programs, eligibility, and supportive

service. Presentations were made to local industries on an

as-needed basis.


2002 - Present - Coach T-Ball, YMCA Baseball and Upward Basketball teams

1995 - 1997 - "Buddy" for Catawba County "Walk and Roll" - baseball league

for the mentally and physically challenged youth

1995 & 1997 - Friend in Faith for members of Confirmation Classes at St.

Luke's United Methodist Church

1992 - 1993 - WSKY RADIO 1230 AM - Asheville, NC, Commentator for high

school football

1987 - 1988 - University of North Carolina at Greensboro Men's Tennis Team

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