Customer Service Sales

Jennifer M. Le

***** *** *** *********@*****.***

Westminster, CA 92683 Cell: 586-***-****

OBJECTIVE

To obtain a position as a receptionist where I can contribute by using my

education, work experience, professional commitment, and hard-working

capability.

PROFESSIONAL EXPERIENCE

KPMG, LLC, Detroit, MI

IT Audit Associate

Fall 2011

IT Audit Intern, IRMeA Service Line 9/2009- 12/2009

Internship resulted in an offer for a full time position as an IT

Audit Associate to start the Fall 2011. Performed test of control

design and test of effectiveness for Sarbanes-Oxley Compliance for key

Information Technology infrastructure and mainframe applications at a

Big 3 Automotive Company.

. Validated user access for compliance with company Information

Security Policy.

. Completed work independently with minimal supervision according to

standards, which resulted in timely completion and minimal changes.

Giant Gate Group Inc., Orange County, CA

7 /2010-Present

Personal Assistant

. Organize and follow up on personal and business documents which

need responding to

. Organize travel and prepare itineraries

. Manage and review filing systems

. Assist in paying bills

Y & B Beauty Supply, Madison Heights, MI

Customer Representative

6/2003- Present

. Develop effective communication skills and persuasion skills, which

resulted in increased sales.

. Greet incoming customers into a friendly business

. Answer phone lines and carry out orders for out of state customers

. Control, maintain inventory, and material receipt verification

. Provide customer service in a fast-paced business

. Perform end of day register balancing

EDUCATION

Business Administration with major in MIS. Oakland University, May 2011

Relevant courses:

Business Problem Solving with IT Public Speaking

Management Informational Systems Operations Management

Computer Technology Business Writing

Organizational Behavior Presentation & Facilitation

TECHNICAL PROFICIENCY

Microsoft Word, Excel, and PowerPoint. Experienced in Cisco Integrated

Services Router

VOLUNTEER

Buddhist Association of Metropolitan Detroit, Berkley, Michigan

. Process records, perform monthly financial statements, and bank

reconciliation

Contact this candidate